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Welcome to Jellyneo, the #1 ad-free Neopets help site! We offer news and tips for the popular online game Neopets. Here's what you can find on the site:

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Dave
Discovery of Meridell Day
  • Posted by Dave
  • Posted on August 2, 2022, 3:24 pm NST

A pair of Royal Vandagyres are a late addition to Discovery of Meridell Day! Both these colours are now active:


Royal Boy | Royal Girl
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Dave
Neopets Responds to Site Breach
  • Posted by Dave
  • Posted on August 1, 2022, 3:37 pm NST

UPDATE, 5:30 PM NST: Forced password updates have returned. If you haven't reset your password today, you'll be forced to do so before logging in.

Note that MANY Neopians are having issues with password resets (there's numerous problems with the Neopets authentication system). If you're one of them, it's okay! Don't panic too much. We recommend (a) trying again in an hour or so, and if that doesn't work, (b) filing a ticket with Neopets Support. They've been quite responsive in recent months, so it's very likely you'll get a timely response.

If you are able to get through the password reset process, see our red WARNINGS below, as there are many restrictions on what you can use for your password. If you don't heed these warnings, you'll be locked out of your account.



UPDATE, 4:00 PM NST: Forced password updates have been paused. No official announcement by TNT yet, so it's unknown why they paused the forced resets, or if they'll bring them back. If you haven't visited Neopets yet today, you won't need to reset your password to get in. If you already tried resetting (and ran into issues), give your old password a shot.




In response to the recent site breach, all accounts were logged out of Neopets.com earlier this afternoon and all passwords were invalidated by TNT.

To gain access to your account again, you'll need to go through the password reset process, available at: https://www.neopets.com/account/passwordreset.phtml


As you'd expect, the reset process involves an email being sent to your account's associated email address with a special link to click. Upon clicking the link, you'll be asked to set a new password.

WARNING: Neopets passwords are limited to 20 characters. If you set a password longer than 20 characters, you'll become locked out of your account as the coding can't handle more than 20.

WARNING: The password reset box will also ask you to type in your username. Do NOT use any capital letters in your username, as the username field is case sensitive and any capital letters will fail the reset.

WARNING: You may want to use special characters in your password—don't. We've seen issue after issue with users who decide to use special characters in their passwords. In fact, TNT support is on record as saying that these characters should not be used and cause issues: & # @

(TNT, please see above for low hanging fruit to "enhance security protocols" around Neopets—you should have a bug-free and functioning password reset function.)

The password change form will also nag you about having at least 2 numbers in your password—even if you have 2 or more numbers in the new password. Ignore that, it'll let you submit anyway even if it doesn't recognize all your numbers.

We've seen a few reports of users being locked out of their account after resetting their passwords, and being asked to reset their password again. TNT is aware of this, but we at Jellyneo would recommend that you file a ticket with support if you can't get into your account within the next 24 hours. Password resets should reset periodically, so you may be able to try again shortly.

A statement about the breach was also posted on Twitter:

Neopians:

We wanted to take a moment to provide you with an update since our update on July 20th.

As we previously communicated, Neopets was alerted on July 20th to activity indicating unauthorized access by a third party to portions of our IT systems. Upon investigation, we took immediate steps to shut down further access to the affected systems and we have not seen any unauthorized activity since that time.

We reported the event to law enforcement, and began working with external cybersecurity experts to investigate the event and determine what happened and what data was impacted. As a matter of course, we do not collect or store payment information and do not have evidence that it was impacted. Once the investigation has concluded, we will share additional information, as appropriate.

Our team is working around the clock, deploying additional safeguards onto our systems, including enhancing monitoring of our systems, reinforcing our security practices, and actively reviewing systems to enhance security controls and all security protocols. As a reminder, neither Neopets or its employees will ever ask for your login information. As a precaution, we are taking steps to protect users’ accounts, so when you next visit Neopets, you will be prompted to change your password. We are also currently working on adding multi-factor authentication to better safeguard your account access.

We appreciate your understanding and patience during this event and are committed to supporting the Neopets community. We invite you to reach out to us through our normal support channels with any questions or concerns you might have regarding this incident or the security of your account.

One important aspect of the statement above is the confirmation that payment information (for Neocash or Premium subscriptions) was not included in the breach.
Follow @jellyneo on Twitter for all the latest #Neopets news!
macosten
August Monthly Freebies!
  • Posted by macosten
  • Posted on August 1, 2022, 9:17 am NST

Another month already? Yep! You know what that means: time to go collect your free food and Neopoints!


Donations
Want to help JN out, and earn a trophy or two in the process? You can find all the details you need to donate to help keep JN online and ad-free for the future on our donation page!



Contribute to Jellyneo
Not in a position to donate, but want to help out by contributing some of your time? We're always looking for help on different projects! Check out the Contribute to Jellyneo page (also linked on the sidebar) to see what we currently need help with at the moment. Projects include: submitting data for existing articles (like Test Your Strength results), writing new articles, helping us research old Neopian content, modeling wearables, and more!


Jordle
More in the mood for a brief brain teaser? We've got you covered! Jordie's still hosting the Neopets-themed Wordle he likes to call Jordle with a new round every day! Even better, each correct daily guess will add a trophy (and multiplier) to your jnaccount!

After you complete a Jordle puzzle, check out the new "Chat" option to share your score and share with other JN users. You can find it by clicking the "Menu" button in the top right, or you'll see the "Chat" button that pops up on the win screen.


Rubbish Dump Day

This coming Saturday, August 6th will be our next Rubbish Dump Day—an all day event where you can help refresh the Rubbish Dump and clear junk for those in need of the avatar! (And if you already have the avatar, your help clearing junk is essential!)
Follow @jellyneo on Twitter for all the latest #Neopets news!
Ummy
July Merch Recap
  • Posted by Ummy
  • Posted on July 31, 2022, 7:57 am NST

Earlier this month, Cakeworthy released a shirt containing every Neopet and a second series of Faerie Doll pins. You can save 25% off your entire purchase with code HALLOWEENISCOMING until Monday, August 1 at 11:59pm.


What's Your Passion Jewelry released a handful of exclusives for San Diego Comic Con, all of which sold out at the Neopets & What's Your Passion booth by Saturday morning of SDCC. Fortunately for those not able to attend, the Neopets pins could be pre-ordered online during the convention.


A sheet of Upper Deck's new Faerie cards was also given out at SDCC:


Geekify has dropped two new sets of pride pins. According to the listing, "15% of every sale goes to foundations and charities assisting marginalized communities."



A new Fyora fleece blanket and poster have been added. The previous fleece blanket designs are now also available as posters.



Finally, Geekify offered a sneak peek at their upcomming Holiday merchandise:

We've got a Geekify merch announcement for the upcoming holiday season! We've got three new Neopets Christmas ornaments, a stocking, and an all-new Advent Calendar, and possibly some more goodies . We'll be opening pre-orders next month to help gauge quantities for production.
Follow @jellyneo on Twitter for all the latest #Neopets news!
Quail
Ruki Day Roundup
  • Posted by Quail
  • Posted on July 29, 2022, 2:20 pm NST

For Ruki Day, a new colour is available:


Transparent

And a flowery Orchid-themed outfit is available and active:


Follow @jellyneo on Twitter for all the latest #Neopets news!
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