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Welcome to Jellyneo, the #1 ad-free Neopets help site! We offer news and tips for the popular online game Neopets. Here's what you can find on the site:

You can also register a jnAccount; it's free and lets you access special features! (Find out more!)

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Herdy
September NC Collectible
  • Posted by Herdy
  • Posted on September 1, 2022, 2:02 pm NST

The second item for the Roo Crew collection is now released, and features Advisor Broo! This item will only be available in September.







Follow @jellyneo on Twitter for all the latest #Neopets news!
Herdy
September Monthly Freebies!
  • Posted by Herdy
  • Posted on September 1, 2022, 6:21 am NST

A brand new month is here, and with it another chance to collect some freebie foods and Neopoints!


Donations
Want to help JN out, and earn a trophy or two in the process? You can find all the details you need to donate to help keep JN online and ad-free for the future on our donation page!



Contribute to Jellyneo
Not in a position to donate, but want to help out by contributing some of your time? We're always looking for help on different projects! Check out the Contribute to Jellyneo page (also linked on the sidebar) to see what we currently need help with at the moment. Projects include: submitting data for existing articles (like Test Your Strength results), writing new articles, helping us research old Neopian content, modeling wearables, and more!


Jordle
More in the mood for a brief brain teaser? We've got you covered! Jordie's still hosting the Neopets-themed Wordle he likes to call Jordle with a new round every day! Even better, each correct daily guess will add a trophy (and multiplier) to your jnaccount!

After you complete a Jordle puzzle, check out the new "Chat" option to share your score and share with other JN users. You can find it by clicking the "Menu" button in the top right, or you'll see a new "Chat" button that pops up on the win screen.


Follow @jellyneo on Twitter for all the latest #Neopets news!
Quail
New Trudy's Surprise Prizes!
  • Posted by Quail
  • Posted on September 1, 2022, 12:51 am NST

As announced in today's news for Trudy's Surprise, a new batch of prizes are now live!






We're also seeking confirmation of anyone having received the following possibly re-released prizes since February 22, 2022:

Have you received a new prize yet, or one of these old ones? Let us know in the comments!
Follow @jellyneo on Twitter for all the latest #Neopets news!
Quail
Retired Patapult Mystery Capsule
  • Posted by Quail
  • Posted on August 30, 2022, 11:09 am NST

A new re-release mystery capsule has debuted in the NC Mall! This capsule includes items from the Patapult NC game over the years.


This capsule also comes in three different bundles that effectively give a bulk discount.


To see what's inside the new re-release capsule, check out our Mystery Capsule guide!


Note these capsules are only openable from the new inventory page and will not work in the old inventory view.

(And if you open any of these capsules, let us know if you receive a prize not listed on our guide!)
Follow @jellyneo on Twitter for all the latest #Neopets news!
Dave
Neopets Posts Update to Site Breach
  • Posted by Dave
  • Posted on August 29, 2022, 1:19 pm NST

At around 1:00 PM NST today, Neopets began sending out an update on the data breach via email and social media. You can read it here, or see it reproduced in its entirety below:

August 29, 2022

Re: Notice of Data Breach

Neopets began updating individuals today through its communication channels regarding a data incident that may have affected players' information. Neopets previously communicated about this incident to players on July 21, 2022, and August 1, 2022. This notice provides details about the incident, our response, and available resources.

What Happened?

On July 20, 2022, Neopets was alerted to activity indicating unauthorized access by a third party to our IT systems. We took immediate steps to shut down further access to the affected systems and we have not seen any unauthorized activity since that time. We also launched an investigation assisted by a leading forensics firm and engaged with law enforcement. On August 10, 2022, Neopets determined that the event resulted in unauthorized access to, and in some cases, download of, player personal information.

What Information Was Involved?

After our investigation, we have determined that for past and present Neopets players, affected information may include the data provided when registering for or playing Neopets, including name, email address, username, date of birth, gender, IP address, Neopets PIN, hashed password, as well as data about a player's pet, game play, and other information provided to Neopets. For players that played prior to 2015, the information also could have included non-hashed, but inactive, passwords. This information appears to have been accessed and potentially downloaded between January 3-February 5, 2021, or July 16-19, 2022.

We do not store users' government issued identification numbers, bank account information, or payment card information.

What We Are Doing

Neopets is committed to safeguarding our players' personal information. As part of our ongoing commitment to the safety and privacy of the Neopets' player information in our care, we have reset players' passwords and are working on adding multi-factor authentication to better safeguard your account access. We have also enhanced the protection of our systems, including by further strengthening our network monitoring, authentication, and system protection.

What You Can Do

If you used your Neopets password on other websites, we recommend that you change your passwords for those accounts as well. In general, it is a good idea to use different passwords across different applications and choose strong passwords.

In addition to changing your passwords, we recommend you do the following:

· While we are not aware of any misuse of your information, it is always a good practice to remain vigilant against threats of identity theft or fraud, and to regularly review and monitor your account statements and credit history for any signs of unauthorized transactions or activity. If you ever suspect that you are the victim of identity theft or fraud, you can contact your local police. Additional information about how to protect your identity is below.

· Additionally, it is always a good idea to be alert for "phishing" emails by someone who acts like they know you or are a company that you may do business with and requests sensitive information over email, such as passwords, government identification numbers, or bank account information.

For U.S. residents, additional information about how to protect your identity is contained below.

For more information:

If you have questions regarding this notice, we invite you to reach out to us through our normal support channels or by calling 1-310-533-3400, or toll-free at 1-800-413-0526, with any questions or concerns you might have regarding this incident or the security of your account.

Sincerely,

Jim Czulewicz
President & CEO
Neopets
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