Faerie Fragments Mobile App Guide

Today, an update for the Faerie Fragments mobile app has been released! This update launches the app's Enchanted Egg Hunt event, which runs from today through approximately May 12th.

The event is similar in mechanics to what we've seen before. Clear levels, complete daily quests, collect bronze coins, and earn in-app prizes, including more tokens to unlock Ascor. There is also a paid event track with additional prizes for $6.99 USD (this will increase to $9.99 in the last two weeks of the event).

You can also earn an exclusive item prize on Neopets.com! If you have NeoPass connected and earn 3,000 bronze coins during the event, you will unlock a Jorett plushie similar to the Tia one from the last event.


Additionally, the main island has gotten a bit of an Easter makeover, with grass sprouting and a Cybunny (similar to the one in Tales of Dacardia rather than the more anthro look of Faerie Fragments) showing up.

There is also a pair of new bonus activities available. The first is Tower Mode. In this mode, you play a selection of unique puzzle levels to earn bonus rewards. This is similar to the Shenkuu bonus activity from Faeries Hope, for those who remember it. As an important note, Tower Mode does not award bronze coins for the event.

The second new bonus activity is the Hatchery. By playing main story levels or champion levels, you earn faerie dust while the activity is active. You may then spend the faerie dust at the Hatchery to incubate and hatch eggs for rewards.

There is also a survey now available to give feedback on the game with a focus on the recent in game events. If you complete the survey and provide either your unique game ID or your linked Neopass email, you will be awarded 1,000 gold coins in the app.

UPDATE, APRIL 21: It's not just you! This same issue has returned quite strongly this morning, unfortunately.

---

UPDATE: TNT have announced there will be downtime on the site between 2AM and 4AM on Wednesday 16th.

Over the last few weeks you may have noticed that, particularly in the mornings, Neopets.com has been fairly laggy. Well, last night into this morning, things have gotten progressively worse. Now, the site is lagging so badly that sustained play is proving impossible for many users - it isn't just you!


Many users are now encountering pages either not loading, edgesuite errors, or the following error on pages:

Error: Having trouble retrieving results Please reload the page

TNT is aware of the issue and looking into solutions. Last night, the Quest Log was taken down for around an hour to try and mitigate the issue, but when it returned the lag continued. We'll keep you updated if there are any other developments.

As a note, when periods of lag like this impact the main site, Tales of Dacardia rewards often fail to arrive in your Neopets.com account. This is temporary, and the rewards should come through when things improve.

Two weeks ago, we reported on Faerie Fragments becoming non-functional for most players, giving a "Cannot settle match" error after completing any level.


This weekend, the issue seems to have mostly resolved. The error is appearing less frequently now, and when it does the "Retry" button actually seems to do something.

There has not been any updates or announcements from TNT in the app or elsewhere, so we're not sure what may have changed, or if there might be any form of recompense for those who missed out on the Tia's Seasonal Exchange event as a result of the glitches.

We're continuing our monthly tradition: an update on all things new and refreshed last month at Jellyneo!

Here's a rundown of what's new here from the past month.

---

Varwolf Updates
Welcome to the 56th Neopets species, the Varwolf! We've made a number of updates around Jellyneo accordingly. You can now view Varwolves at our Rainbow Pool listing at the Wardrobe, and learn more about them in our Book of Ages guide:


We've also made several minor tweaks around the site:

• We've added info about creating them to our Premium Perks and Limited and Restricted Neopets guides.
• We've added them as a species exclusion on our Lab Ray and Pound Transfer guides.
• You can select them at our Petpet Matcher tool in the Item Database.
• You can select them as your jnAccount avatar, which is visible when you comment on our news posts.
• You can select them as a species filter at the Book of Ages (though TNT has made no characters yet!) and our Battlepedia Advanced Search (though TNT have made no exclusive weapons yet!)

---

tsun scoops and Yifang Tea NorCal Guides
We've added recaps of two recent Neopets merch partnerships: tsun scoops and Yifang Tea NorCal! These brand activations took place at the end of 2024 as part of the 25th anniversary celebrations. Check them out for all the details, including some fun pictures!


If you're hoping for another opportunity to enjoy a Neopets-themed chilled treat, you're in luck! Neopets recently announced a partnership with It's Boba Time "transforming 100 locations across the US into Neopia, featuring themed decor and exclusive giveaways" this coming May 2025!

---

Tales of Dacardia

Our Tales of Dacardia guide has continued to expand in the last month.

To kick it off, we have a fresh guide on the Premium Parlour! Find out about all of the current and previous items and Neopets available for sale as in-app purchases.


We've also got a guide up for the Spring Celebration event currently ongoing through April 8th.


We've also gone back and retroactively filled our Tales of Dacardia Events hub with guides for all of the past events. Will you find them useful? Probably not! But will you find them interesting? Maybe! Here they are:


Finally, we've updated our Buddy Bulletin Board guide with the new types of tasks introduced in the last update, and Wheel of Prizes guide with the latest batch of prizes (which according to the in-app announcements will be rotating out later this week)!

---

Faerie Fragments
Unfortunately, the beleaguered Faerie Fragments mobile app has been effectively unplayable for most people since last weekend, but we've continued to enhance our guide.

First up, we have an event guide for the current seasonal event, Tia's Seasonal Exchange, which you likely won't be able to participate in with the app's current broken state. This event is the first to offer a prize on Neopets.com!


We've also added listings of the basic details of all levels (which the game currently won't let you complete).


Similarly, we've added a Story hub with a rundown of all the tasks involved in both the Main and Side stories. If you already have Wocky Jelly or Jam, you may still be able to progress the story while the app is broken, you just might not be able to earn more!


Finally, we've launched a hub for what we are calling "Bonus Activities": the various minigames and features the app offers to earn (or buy) in-game rewards. Some of these don't require level progression, so you can stock up on rewards even while the gameplay is defective! We've shuffled some existing info into guides here, as well as added a handful of new ones. Look forward to guides for the rest of these activities in the coming weeks.


Hopefully TNT will figure out how to restore this app to a serviceable state soon!

---

New Position at Jellyneo: Mobile Game Guide Updater
For arguably the first time ever, Neopets mobile apps have been getting regular updates. And as you may be able to tell from these monthly posts, it has already been a lot for our regular content crew to keep up with. We're seeking new volunteer team members who are interested in helping maintain our Tales of Dacardia and Faerie Fragments guides, as well as any other future mobile apps. If this sounds of interest to you, check out our Volunteer page for how to apply:

---

Refreshed NeoPass Guide
We've overhauled our NeoPass guide to be a bit easier to navigate and find the information you may need.

---

Rich Slorg/Shop of Offers Article
We now have a new article on one of the more unusual dailies on Neopets.com: the Rich Slorg/Shop of Offers! Wriggle on over for info on the possible NP prizes and a bit of history:

---

New Goal Counters
Our ace graphics department has added a new Goal Counter.

---

Recurrent Guide Updates
Some site features are perennially updated by TNT, and so our articles about them are too!

• 50k a Day Guide: Updated based on March game payout updates.
• Rare Item Codes (RIC) Guide: Info about the Stylin' Online Neopets Mystery Box item code prizes. (We're still seeking more data on this by the way!)
• Quest Log Prizes: Updated with the March rotation of daily and weekly prizes.
• Editorial Database: Updated with the 14 Editorial questions answered last month.
• Pet Styles: Info and images of the new set of Plushie Baby and Royal releases.
• Shenanigifts Guide: Info on the new "Faeries to Idols" party.
• Dyeworks Guide: Updated with the March releases.
• NC Mall Rereleases Guide: Info about the March Dyeworks re-releases.
• Sweetheart Grams 2025: Information about the Unique Species Green Gram.
• Mystery Capsules: TNT released two re-release capsules last month, and we have guides on the known contents of both of them:

---

Finally, we are always adding new entries to our databases. You can keep up with them at any time!

---

If you discovered something delightful or useful above, make our day month by letting us know in the comments. Happy April!

UPDATE, MARCH 31ST: Although the below original issue is resolved, the app is presenting a new problem. Upon successfully completing a level, you might be presented with this error:


Your progress on the level will not be saved.

In a separate but possibly related issue, some players are also reporting their progress is not being properly saved, finding they have been sent back one or more levels when they reopen the app.

---

UPDATE, ~6:50 AM NST: The app now appears to be back up. Huzzah!

---

It's not just you! Starting around 8:30 PM NST last night, Faerie Fragments went down unexpectedly. Users playing at the time were given connection errors, and all users attempting to open the app since will get stuck on the loading screen.


TNT have not yet commented on the issue. We'll update this post if they do, or when it's back up!