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Pick Your News: Neopets News Faerie Crossword JN Updates Daily Puzzle Void Within

Neopets.com Emergency Maintenance

Posted by Kenny on April 29, 2026, 9:16 am NST

UPDATE, ~9:48AM NST: The site is back up again!

UPDATE, ~9:36AM NST: The downtime has begun.

TNT has shared a message on the new layout's "News" sidebar that the site will be down for a short time to address the recent lag.

Maintenance Starting Shortly~
We'll be starting maintenance shortly to help address lag across the site. Please pardon the dust as we work thank you!

TNT Sunpotato specified in a separate message offsite that it would last "for a short period 30m~". Neither message specified a specific start or end time.

At the time of writing the site is still up, but may be going down imminently! We'll update this post when that happens, as well as when it's back up.

Make a Comment!

There are 103 comments below. Add yours!

still lagging

by pretzels06 on April 29, 2026 9:22 AM NST

Good to know, I was just about to spin the Wheel of Monotony so I guess I'll hold off for now. Hopefully they can fix it because YIKES is it bad.

by biediep on April 29, 2026 9:25 AM NST

lmfao bye to people who wanted Cybunnies again I guess

by neo111186 on April 29, 2026 9:29 AM NST

I honestly doubt they can fix all this in 30 minutes.

by solarboyaaron on April 29, 2026 9:31 AM NST

@neo111186 Cybunnies will be available until noon tomorrow. hopefully losing 30 minutes today will not deter anyone!

by kenny on April 29, 2026 9:33 AM NST JN Staff

Yeah, no.. This is not going to be fixed in 30 minutes. Unless they really just need to turn the whole thing off and on again.

by apophis324 on April 29, 2026 9:33 AM NST

@solarboyaaron we have no idea what's causing the lag. it may be a single configuration change TNT has already identified. 30 minutes can be plenty of time, depending what the issue is.

by kenny on April 29, 2026 9:34 AM NST JN Staff

The rest of the website is actually pretty smooth. Just anything Void Within related takes ages..

by apophis324 on April 29, 2026 9:36 AM NST

Is down

by allanmennezess on April 29, 2026 9:37 AM NST

Aaaand it's down!

by biediep on April 29, 2026 9:37 AM NST

Just started.

by kayyceedeecee on April 29, 2026 9:37 AM NST

And we're down.. See you in 30-900 minutes.

by apophis324 on April 29, 2026 9:37 AM NST

Maintenance is on right now!

by arytucha on April 29, 2026 9:37 AM NST

Just got the 'down for maintenance 'page

by littleworldshaker on April 29, 2026 9:38 AM NST

Jeez, and I just went to do stuff

Well, thank god It wasn't while my monotony wheels were ending :v

by maninshi on April 29, 2026 9:38 AM NST

Ahh of course during my dailies time before work! D:

by aimeemarie1992 on April 29, 2026 9:38 AM NST

Just went down for me, came here because I didn't know what was happening

by brenarren on April 29, 2026 9:38 AM NST

RIP was trying to do the plot and was stuck on page 31. Will do this in the morning I guess.

by zenopeltis on April 29, 2026 9:38 AM NST

Looks like the time is right exactly as I finished one of those godawful puzzles, preventing my completion from counting 😌😌😌😌

by mercy_graves on April 29, 2026 9:39 AM NST

Bruh, I started while I was completing the 200 pieces puzzle... I already completed it and nothing happened... Why would they do it now...

by ferocani on April 29, 2026 9:40 AM NST

It is down.

by rainbowofthegalaxy on April 29, 2026 9:42 AM NST

Thank god! Hope everything loads better.

by sir_chicken on April 29, 2026 9:43 AM NST

@ferocani no you're actually good; there's a glitch where players who finished the 200pc puzzle get told on page 36 they're "missing" information and can't progress. Current solution is to wait for the day to rollover and REDO THE 200PC PUZZLE AGAIN.

So save yourself the time.

by neo111186 on April 29, 2026 9:44 AM NST

this hit me the moment i submitted my three-minute jigsaw puzzle.
darn.

by mikeja78 on April 29, 2026 9:46 AM NST

The question is:
IF they actually can "fix" the lag then why the hell didn't they do the 'fix' BEFORE the plot restarted?

The site almost ALWAYS lags when a high % of the non-bots are all onsite at same time like on HPD and the start of any major site event.
Duh.

by gweezunstad on April 29, 2026 9:46 AM NST

re add the sale back from yesterday

by honeybearstar on April 29, 2026 9:47 AM NST

JUST AS I FINISH A PUZZLE! are you kidding me? what a nightmare. That thing took me over a half an hour.

by longuylandgirl on April 29, 2026 9:48 AM NST

FULLMETALDOROTHY will sort them.

by anydarnedthingeez on April 29, 2026 9:48 AM NST

@gweezunstad we don't know the cause of the lag nor what TNT is doing to fix it. it may have been caused by something TVW-related and thus not addressable before today.

the lag this past day and a half has been definitively worse than lag on any other day this year. I would not presume all lag has the same cause nor the same solution.

by kenny on April 29, 2026 9:49 AM NST JN Staff

Back up already!

by tmjordan on April 29, 2026 9:49 AM NST

That was quick! And it IS faster!

by biediep on April 29, 2026 9:50 AM NST

Back up rn!

by brenarren on April 29, 2026 9:50 AM NST

oh wow it's so much faster imo lol

by brenarren on April 29, 2026 9:51 AM NST

Failed to complete purchase!
Please refresh the page and try again!

I've tried to buy "Cool Tricks with Sticks" from the prize shop three times now in 2 days and it just won't let me. Just tried another prize, nope, same error.

by biediep on April 29, 2026 9:51 AM NST

@biediep it seems like TNT hasn't actually activated any of the new prize shop items LOL they are not searchable on the shop wizard

by kenny on April 29, 2026 9:53 AM NST JN Staff

Looks like they fixed it, there's no more lag!

by batty4spuds on April 29, 2026 9:54 AM NST

Ah, that would explain it

Thanks! I hadn't checked shops/TP or anything for them, just wanted to read the newest books to my pet. Should've expected as much, lol.

by biediep on April 29, 2026 9:54 AM NST

That was quick.. They really just had to turn it off and on again, huh? XD

by apophis324 on April 29, 2026 9:56 AM NST

@neo111186 I had already completed it

1 hour 28 minutes total, now I refreshed and got back only 28 minutes, I wasted 1 hour for nothing

by ferocani on April 29, 2026 9:57 AM NST

Okay, it's slightly faster now. Good.

by allanmennezess on April 29, 2026 10:00 AM NST

Still getting a ton of lag on my end, especially around the plot pages.

by agentm005 on April 29, 2026 10:12 AM NST

Didn't help me and I'm still not able to get the achievement/rewards page to load.

by bearden61 on April 29, 2026 10:17 AM NST

Yup, was just going to report back that the Rewards page still refuses to load and ultimately brings up an error page for me, as well

by agentm005 on April 29, 2026 10:18 AM NST

can't even get the site to load lol. couldn't they at least prepare the servers before starting the plot again? oh, wait, forgot that it's neopets. should have expected that

by metallica on April 29, 2026 10:18 AM NST

Never mind the lag is back, I wonder if there's just a heavy traffic problem?

because it was fast at first.

by batty4spuds on April 29, 2026 10:21 AM NST

but the plot pages are still lagging A LOT lol...

by oohuguhoo on April 29, 2026 10:21 AM NST

well it was fun while it lasted (20 minutes)

by kenny on April 29, 2026 10:21 AM NST JN Staff

ugh everything takes foreverrrrr rn

by xxemoaishaxx on April 29, 2026 10:26 AM NST

I like how it didn't fix the lag.

by highcaves_ on April 29, 2026 10:29 AM NST

Yes, we're back to square one.

Is there any chance we have a lot of bots in the website traffic trying to accumulate points and/or trying to buy/claim Adventure Pass items? Didn't they foresee this possibility?

by allanmennezess on April 29, 2026 10:31 AM NST

It probably would've helped if they didn't drop 40 pages to interact with at once so that no one is ever able to just do their tasks and go

by mercy_graves on April 29, 2026 10:32 AM NST

Still pretty laggy, unfortunately, but a tiny bit better than it was.

by neolodgeism on April 29, 2026 10:37 AM NST

Hadn't realised there was maintenance going on. Completed the 100 piece puzzle just as it was over but although completed, it would not save or recognise that I had completed it. Annoying having to start all over agan, especially when you are not speedy at these things! At least I can now do it without having to load all the pieces onto the page, much easier being able to do one piece at a time. Good job I enjoy jigsaws.

by cabbil_bane on April 29, 2026 10:37 AM NST

Still a fairly noticeable lag. Very annoying as I’m trying to do my dailies rn before I have to go out and do something later today.

by solarboyaaron on April 29, 2026 10:39 AM NST

I still can't get to the rewards page. *screams*

by topaz644 on April 29, 2026 10:43 AM NST

I agree that there is still a noticeable lag, but it is MUCH improved over yesterday. I'm frustrated to be a day behind because of the lag, but at least it's not hair-pullingly terrible today.

by bsc9999 on April 29, 2026 11:22 AM NST

I take it back omg. Why is collecting my daily void essences taking 5 minutes??? That's crazy.

by bsc9999 on April 29, 2026 11:24 AM NST

Get rid of bots!! Put captchas in everything if that's the price to pay!

by pandarenegado on April 29, 2026 11:28 AM NST

Also confirming the above that the rewards page is still not loading for me.

by bsc9999 on April 29, 2026 11:32 AM NST

And taking it back again, literally as soon as I posted the above comment it loaded. Sorry for the whiplash I feel like I'm going insane

by bsc9999 on April 29, 2026 11:33 AM NST

Rewards page still not loading. The site is still logging me out.

by tanyeshka on April 29, 2026 11:40 AM NST

The lag is.... worse now?

by public_domain on April 29, 2026 11:41 AM NST

The lag was fine for a few minutes after the server was back.

We are back to pre-maintenance

by maninshi on April 29, 2026 11:41 AM NST

Fingers crossed. I was not yet again online. Does someone know if they also fixed what books our pets read? Because yesterday it told me my pet has not read any books. (And I was only 1010 or so away from reading them all with that pet)

by justicar1 on April 29, 2026 12:22 PM NST

Just looked. Nope still tells me no books read, Sigh.

by justicar1 on April 29, 2026 12:29 PM NST

is the website down again?

by altadorian on April 29, 2026 12:31 PM NST

@justicar1: I don't see any books anymore either. My guess is that they're updating this page too and we'll see the books again soon

by apophis324 on April 29, 2026 12:38 PM NST

They need to investigate what the heck is going on, because I realized it's a problem with the beta site. Older pages, like the store and auction pages, are working normally.

by allanmennezess on April 29, 2026 12:38 PM NST

if you refresh the list of Books/Booktastics Read it'll display right eventually, and if you try to read a book your pet has already read it'll say you already read it

by dynasourx on April 29, 2026 12:38 PM NST

I've only tried interacting with the plot pages so far today and not only have load times been ridiculously long, clicking a link in the comic actually logged me out of the site completely? Anyway, I'm glad I opened these comments because I forgot that I've been wanting a Cybunny lol

by motionsickness on April 29, 2026 12:42 PM NST

Still tons of lag.

by sakaarson on April 29, 2026 12:42 PM NST

The replacement hamster left their walker at home.

by gweezunstad on April 29, 2026 12:51 PM NST

This is astounding. Everything we're working for, these points, no one can access because the page absolutely will not load.

An error occurred while processing your request.
Reference #221.132c2017.1777492008.7aeb942a

https://errors.edgesuite.net/221.132c2017.1777492008.7aeb942a

Eight months, you guys. Ya' had eight months. Whatcha doin'?

by shaymusall on April 29, 2026 12:58 PM NST

Jellyneo I really need your guide for this chapter lol! I cannot with these puzzles.

by horses_46569 on April 29, 2026 12:58 PM NST

@horses_46569 you can find our guide to the puzzles here:
https://www.jellyneo.net/?go=the_void_within&id=puzzles_of_the_past

by kenny on April 29, 2026 1:00 PM NST JN Staff

The rewards page is still not working.

by jessalynn on April 29, 2026 1:23 PM NST

Rewards page still isn't loading and lag is still pretty bad :/

by sir_chicken on April 29, 2026 1:39 PM NST

And yet I still cannot access the Rewards segment of the Void Plot hub :/

by fozfyre on April 29, 2026 1:41 PM NST

Oh yeah, I also read all of chapter 12, but it's not counted on the plot hub.

This is a mess.

by jessalynn on April 29, 2026 1:41 PM NST

And I got logged out AGAIN.

by jessalynn on April 29, 2026 2:07 PM NST

Kau krap from TNT as usual, why are we still shocked by it at this point? All this money they drain from players, but can't take the time to put any of it back into the damn site so it ACTUALLY works * Eye roll*

by therubyfox23 on April 29, 2026 2:13 PM NST

I don't think they even care about the plot not working.

by jessalynn on April 29, 2026 2:25 PM NST

I'm also kind scared about doing the BD for the plot right now because of this whole debacle.

by jessalynn on April 29, 2026 2:29 PM NST

jessalynn : Of course they dont! If they wanted it to work, it would. You know what does work though? All the Plot related NC items and links! TNT wants to make sure they get their dollar, even if we don't get a working product <3

by therubyfox23 on April 29, 2026 2:48 PM NST

Did they actually do anything over 12 minutes? Bc the lag is still terrible.

by ferinsy on April 29, 2026 2:50 PM NST

@therubyfox23: That is B.S.

by jessalynn on April 29, 2026 2:53 PM NST

Also, let me guess, TNT doesn't even KNOW that we're having issues over here.

by jessalynn on April 29, 2026 2:56 PM NST

I GOT LOGGED OUT AGAIN!!!!!!

by jessalynn on April 29, 2026 3:08 PM NST

Hm... whatever it is they did, didn't help

by myriamele on April 29, 2026 3:20 PM NST

I have never felt so mad towards TNT and Neopets than I am right now.

by jessalynn on April 29, 2026 3:21 PM NST

Everything seems to be working well now!
I finally get to see the rewards page. lol

by topaz644 on April 29, 2026 4:01 PM NST

Yeah, but now you can't purchase anything.

by jessalynn on April 29, 2026 4:10 PM NST

The issue may be restricted to the new items. I've just redeemed a Lord Darigan card successfully

by pandarenegado on April 29, 2026 5:39 PM NST

This whole comments section is just alternating “we’re so over” and “we’re so back” and “we’re so over” omg 😭

by bsc9999 on April 29, 2026 5:56 PM NST

I don't know about you, but here the Rewards page is working smoothly again. And the site as a whole is much easier to access.

by allanmennezess on April 29, 2026 6:46 PM NST

Rewards page: "Failed to complete purchase! Please refresh the page and try again!" every time I try to claim a reward item 🙃

by rowenstarchild on April 29, 2026 11:22 PM NST

The site seems way smoother today. Maybe a bunch of players already gave up on the plot so there's less traffic and lag

by pandarenegado on April 30, 2026 2:56 AM NST

Did anyone else's points reset? I had like 3.5k this chapter from when the plot glitched several months ago and now I'm at ~100 points.

by just_m33 on April 30, 2026 4:48 AM NST

The story pages are a little slow but everything else seems to go well

by altadorian on April 30, 2026 5:14 AM NST

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