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I lost my whole account in this glitch I put in a ticket and am waiting for more! Hundreds of omelets, items, experience, decoration, all gone.

I hope they can restore it for me! I'll keep the crew posted.

I lost my account too. Seriously, is anyone else going to attempt chargebacks? Because this is crap.

When I go to submit a ticket it says unable to submit a ticket check your email and I of course get no email either

Updated and stuff is still missing/not there. No fix at all.

Highly doubt this is fixed and the malware application isn't worth re-downloading. Losing over 7 months of progress is a serious issue.
Only trying to "restore purchases" is a take... lmao

Just saw a screen shot of the in game announcement (since my progress was wiped I can't see announcements)

"For users who experienced data loss and have connected our support team, we're unable to fully restore all progress. However, we will provide an adjusted end state along with compensation for items and Pearly neggs spent, and will restore purchases were possbile"

Please allow a few days for these updates to be applied.


We're not getting our island's back.

I wasn't affected by the glitch because I had uninstalled long before the issues arose and made no attempt to reinstall during the glitchy times. I just reinstalled it to test it out now, and as far as I can tell I haven't lost any data or progress. Everything in the app is just as much of a dumpster fire as it always was, and nothing has changed. Uninstalling again for my own sanity.

yea... "doing your best".... I think they just gave everyone who got the game resetted the same "game state"... which is far less than what I had

They never restored my game when this happened like half a year ago.

I guess they only care now that it affected everybody. I just kept getting an AI response and it closing my ticket for months.

Lost all!!.
Bye bye Game
0 Stars for the game

Nope, all my progress is still wiped, and I was as far as story currently allowed.

Not cool.

If htey offer me a commander garoo stamp for compensation I will rate the app 5 stars. I will accept nothing else.

I'm so sad that this happened, and especially during the better prize time. I didn't really like getting as far as I did and now I gotta do it again?? Ugh

got mine back....things are just tossed around, afraid to try and move anything. seem to be missing some small items but every else seems to be okay....can only play on my phone, ipad doesn't work anymore....

I was having sync issues between two devices (playing on one wouldn't register when playing on the other), but this update fixed it for me! No loss in event or weekly streak progress, which was what I was concerned about.

I had long since started over. The moment I had lost everything I knew there was no coming back, especially because I didn't learn or take a screenshot at my.... gilberish of an ID that only appears at the start of the app, which I had no Idea had any Importance

Can't do nothing but be pissed at them. I lost like 101010 or 101035 pearly neggs, a dozen of thousands of apples and strawberries Individually, over a thousand of each resources each, hundreds of gold mine carts, etc.; even the altador stadium, the main source of pearly neggs generation that doesn't need any resourse expense, and there Is nothing I can do about It.

"For users who experienced data loss, we are doing our best to restore any purchases where possible."

Another thing that Is going to bother me for a while Is, I have to remake a ton of omelettes of each kind for the upcoming BBB to-do things

Meanwhile I still cannot collect my site rewards b/c despite being linked to my Neopass account, for some reason my NeoPETS account has come unlinked from Dacardia (despite still being linked to my Neopass account) and I cannot get it to relink.

Lost everything, have put two tickets in so far with zero response. Happened to my Faerie Fragments account, too. I am basically ready to give up on both of these POS apps.

Update:

Submitted my second ticket after getting an "We're aware and working on it email", this time in more detail. Lets see how long this goes on for.

Almost a week later and I still don't have the "end game altered replacement" island that was promised. I'll never trust this company again.

I think it's rather strange that the minute neopass offers double on the weekly prizes, both game go and glitch.

This is NOT fixed it just happened to me I'm screwed aren't I? They are not gonna fix this, are they?