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Tales of Dacardia NeoPass Linking Broken + Festival of Neggs Event

UPDATE, ~10AM NST: TNT have pushed an announcement in the app acknowledging the issue.

Hello Neopians!

Thank you to everyone who reported issues with NeoPass linkage. We've identified that uninstalling and reinstalling the game can result in data loss. While this may have previously helped restore access, we strongly advise against doing so at this time, as it may reset your progress.

If you've been assigned a new Player ID, please keep a record of your previous ID if you have it, as it may help us attempt to restore your progress.

We're actively investigating this issue and working to resolve it as quickly as possible.

Thank you for your patience,

The Neopets Team


First, a warning: NeoPass linking with the latest update of Tales of Dacardia appears to be broken. Linking a game to NeoPass seems to always start a fresh save, even if the NeoPass was previously connected to a progressed game. This means you should avoid deleting + reinstalling the app, or installing the app on a new device. There are no known issues with updating or using an app you are already logged into.

We're told the issue has already been flagged to TNT by a community ambassador. We'll update you when the issue is resolved, or if TNT makes a statement. If you've already been affected by this glitch, we recommend sending in an official support ticket.



With that out of the way...Tales of Dacardia received an app update on Wednesday evening! This update brings another event, including a login calendar, donation drive, and gatherable event resources.

Login Calendar + Upcoming Donation Drive
A login calendar is available starting today. It has 14 days of prizes, though is available through April 30.

A Festival of Neggs Donation Drive is set to start on Monday, April 13, and will run through April 30. We expect the mechanics will be similar to previous Donation events.


Event Resources
For the duration of the event, some event resources are gatherable at all four gather points. In last year's Festival of Neggs event, these functioned as bonus items in the Donation Drive; perhaps we can expect the same this year? Some of the items were also usable in decor recipes given out by last year's events.


Captain QuickFinger's New Stock
Captain QuickFinger has returned with a restock of goods themed around April Neopets holidays. This stock will be available through April 30.

There are 34 comments below. Add yours!

I didn't know this morning and lost all my progress lol. Luckily I didn't have THAT many pearls but I'm lowkey sad.
by helovias on April 10, 2026 8:57 AM NST
20k neggs! *incomprehensible garbling*
by portmaw on April 10, 2026 9:03 AM NST
Their mobile apps are honest embarrassments.
by pancake on April 10, 2026 9:46 AM NST
Well, there go all my Progress...
by vtx_11 on April 10, 2026 9:50 AM NST
@helovias @vtx_11 Out of curiosity, why were you re-installing the app today? I didn't realize so many people seem to remove + re-install.

It's a bad bug, don't get me wrong, just a bit surprised at how many people are getting caught by this.
by dave on April 10, 2026 9:57 AM NST JN Staff
My Account wasn't linking the prizes
Try everything and the last thing was reinstall the App
by vtx_11 on April 10, 2026 10:02 AM NST
As one of those effected it also removed all the items/pets I paid real $ for.
by rayen on April 10, 2026 10:09 AM NST
@dave in my case it's because the game wouldn't get past the loading screen without crashing so it was impossible to play. This has happened many times before, anytime a new event starts. Usually uninstalling and installing the game solves this issue completely so that's what I did... this time it didn't go well... I have more than 10k neggs
by snacking on April 10, 2026 10:11 AM NST
I’m back to being unable to do ad spins, so it’s possible that is now bugged again
by neotopia1995 on April 10, 2026 10:16 AM NST
TNT keeps putting stamps for 20k+ neggs, I'm tired to see that already. No one is going to buy for those crazy high prices.
by atylos on April 10, 2026 10:28 AM NST
Another stamp for the whales
by kirbycoffee on April 10, 2026 10:33 AM NST
@dave my app unsynqued once before and I sent in a ticket. they told me to reinstall, I did, it worked. So when it happened again today I thought 'i'll just do it again' but that was the wrong answer lol
by helovias on April 10, 2026 11:06 AM NST
plus reinstalling apps is a common fix for apps/games in general..
by helovias on April 10, 2026 11:07 AM NST
@Dave For me at least, it's a storage optimization issue by the game itself. The game doesn't delete old unused data from past versions that it downloads and it just downloads it new, making the old data pile on and can make the app balloon in size the more you leave it. This isn't the only reason but the reduction of assets makes the game run smoother and be more economic in file size.
by problematicperiplum on April 10, 2026 11:33 AM NST
Their solution to almost anything is uninstall and reinstall, so it makes sense people would try that. It did not help my situation, ticket's been open for months...
by scoobydooforlife1212 on April 10, 2026 11:36 AM NST
Every day I see something going wrong with this game, I’m glad I quit playing it.
I doubt dacardia is even making TNT any money at all cuz who would wanna spend it on this. Just a matter of time before they shut it down.
by solarboyaaron on April 10, 2026 1:04 PM NST
It deleted my save yesterday morning. I didn't want to miss my dailies or streak so I unlocked everything again. I'm fairly certain it did not assign me a new player ID, so I wonder if they'll even be able to restore my old game now.
by queentama on April 10, 2026 1:46 PM NST
I really want the stamp, but this game is practically unplayable, it's so bad. I have so much to say about it that I don't even know where to begin... The least this game needed was to let the pets gather for a longer time. It's impossible to keep checking the app every 5 minutes... Idk, putting expensive prizes in such a mediocre game, forcing us to play something unfinished... I wish those were Faerie Fragments prizes instead.
by nikasu on April 10, 2026 2:44 PM NST
Me: Oh, they finally fixed it!

*reads comments*

Oh.
by duskshadowbrony on April 10, 2026 3:26 PM NST
LOL!!! This happened to me about a year ago, and when I reported it they were like, we don't know why that happened to you, didn't happen for us, here's some NP and a goodie bag, sucks about the stuff you paid for~
by whittney21012 on April 10, 2026 3:46 PM NST
This happened to me a couple months ago and support did jack all about it. Stopped playing for the most part over it. Useless app, I swear
by imlostnthought on April 10, 2026 3:53 PM NST
Reinstalling the app was the only way to fix an older NeoPass connection bug in one of the apps, so it's unsurprising that many felt it could help to resolve things this time. Kinda catastrophic that it irreversibly results in data loss now...
by public_domain on April 10, 2026 4:12 PM NST
So, more things you can ONLY do on an app or with a Neopass

*sigh*
by contessa on April 10, 2026 5:52 PM NST
I have finally decided that I should get only things I want for myself (not things to sell) from QuickFinger, because urgh.
by arktus on April 10, 2026 6:46 PM NST
Do they fix it already? I haven't log in yet ewe
by koizumito on April 10, 2026 9:16 PM NST
I'm sure it's a spelling mistake, but donation drivel works as well
by uv_goth on April 11, 2026 3:21 AM NST
They aren't gonna have this fixed in time for the log in bonus event, the donation drive or next week's quest log bonus. Just write all those activities off. Their turn around around time to fix the apps (if they can even fix this) is horrid.

In the past they've shrugged and said 'can't do anything about it' when people's games have reset.
by rayen on April 11, 2026 5:33 AM NST
When I lost progress/rewards last month due to the Neopass randomly desyncing and none of the suggested fixes working Support was useless. Haven't touched the game since. It was already boring and I was only doing it for the donation dome prizes.
by kitn225 on April 11, 2026 7:46 AM NST
My account was never connected through Neopass. When I put a ticket it they said "we don't know why this is happening and we are escalating this". Who knows what that means and if it will ever work.
by heatherdenise475 on April 11, 2026 11:08 AM NST
@dave It happens the more one opens the app frequently, so people like me who Is fishing for the pearly negg eggs to refill are most likely gonna be affected by the app bugging Itself.

Just today I am stuck and learned about this ongoing glitch which I have not noticed until now
by maninshi on April 14, 2026 7:32 AM NST
hmm yeah all of my data got erased. I didn't have much on there anyways, and i only play for the neopass rewards. I started playing from the beginning again, but today is day 2 and i just got a "new player bonus" negg and now im terrified that I'll be frozen for playing??? like why am i scared of this game as a middle aged person :') sigh, i guess i'll send a ticket...
by scorpiapythoness on April 15, 2026 3:08 AM NST
Can't login and haven't done the reinstall yet. Would hate to lose my progress especially as I had bought a pet. Now can't take part in the donation event. Fed up!
by ladymoreta on April 16, 2026 10:30 PM NST

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