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NC Mall Revamp Survey + Sweepstakes

TNT has opened a survey on a NC Mall revamp, which they've begun sharing through social media. The survey covers questions about playstyle with the NC Mall and Neopets.com in general, as well as reactions to the new NC Mall layout.

Completing the survey will enter you into a "special sweepstakes" for "a chance to win exclusive Neocash (NC) prizes."


Bizarrely, the survey is being made widely available, and several of the questions relate to reactions to the new layout, but the revamp will initially only be available to a "select group of Neopians." The survey also links to a currently unviewable article on the Neopets Portal, so TNT may have released this prematurely. We'll update you when it seems ready or anything changes!

UPDATE, ~10:45am NST: The layout is now slowly rolling out widely to players, and the Portal article is now live.

The prizes for taking the survey have also been revealed. Horrifyingly, the top prize will go to just five respondents and includes the never-before-released Parchment Puzzler Avatar from 2005's Lost Desert Plot. They will also receive a Styling Studio Supplies (although the Deluxe version is pictured, the regular name + NC value is stated) and 300 NC.


Another 20 respondents will receive the Angelpuss avatar, which is labeled as "exclusive" but is not (and you probably already have it) along with a Styling Studio Prismatic Brush and 200 NC. Finally, another 50 respondents will receive a Summer Pastels Closet Essentials Mystery Capsule and 100 NC.


You will receive an entry into the sweepstakes for simply filling out the survey with the email attached to your Neopets account provided. According to the announcement, you can receive an additional entry by purchasing both Neocash and at least one NC item any time from now through July 4th.

There are 93 comments below. Add yours!

Not the first time that they do that unfortunately. Wish they would communicate and be more careful about scheduling things in advance.
by lifeofmike on June 17, 2025 10:37 AM NST
Aww this also happened with the ambassadors post
by spongegrundo on June 17, 2025 10:49 AM NST
The article is live and I have the new mall layout so the roll out has begun!!
by kiriwings on June 17, 2025 10:53 AM NST
Bro
by araeveya on June 17, 2025 11:08 AM NST
lol
by noileh on June 17, 2025 11:11 AM NST JN Staff
Just what we needed: more unfair pay to win avatars. 🤡 TNT is a joke.
by silvia on June 17, 2025 11:17 AM NST
The redesign looks like a developer who just implemented their alpha build into production with zero feedback or bug testing.

1. Doubled-up toolbars on top of one another
2. Hover over any menus in sequence - watch the dropdowns hop around the page
3. Search a string - the item name font is too big and gets truncated, so you can't see what part of the item your string matched
4. It's a dress-up module, but sure, collapse the pet preview ig
5. We have a "Purchase NC" button even though the hover icons for bank and NC balance already go to the Purchase NC page
6. We have two "Cart" buttons
7. No way to get to Future Fashions
by purrmeister on June 17, 2025 11:19 AM NST
And why is the font on all of the buttons SO SMALL
by purrmeister on June 17, 2025 11:22 AM NST
I laughed out loud at "horrifyingly..."

Stop gatekeeping avatars D:
by pokemonqwer on June 17, 2025 11:25 AM NST
The Angelpuss - Angel avatar? That was one of the first avatars I got (when I didn't even knew how you got avatars) when I was 9.
by cayenne on June 17, 2025 11:25 AM NST
Sooo...in order for you to be considered for the sweepstakes, you have to buy a NC item?
******************************
"Please allow us up to 2 weeks (or 14 days) after the end of the survey period (which coincides with the end of the promotional period on July 4, 2025) to process the sweepstakes results.

We will be cross-referencing Neopets account usernames and emails to verify that participants have purchased NC & NC Items during this promotional period.

Once the sweepstakes selection process is complete, we will announce and email all winners."
by atalantaleandra on June 17, 2025 11:45 AM NST
oh wait, found the fine print:
Plus, if you purchase any Neocash (NC) AND an NC item during this promotion period, your chances of being selected as a sweepstakes winner will be doubled!
by atalantaleandra on June 17, 2025 11:46 AM NST
The new layout seems ok. I'm only annoyed by the very fast animated menus. Now, they want to incentive people into doing a 42 questions survey to get a minuscular chance of getting an unreleased avatar and... and easy to get avatar.

Like... you don't have to think twice to know this is pure dung!
by spongegrundo on June 17, 2025 11:58 AM NST
I love how the preview pet is a crying kacheek lol
by spongegrundo on June 17, 2025 12:01 PM NST
"Plus, if you purchase any Neocash (NC) AND an NC item during this promotion period, your chances of being selected as a sweepstakes winner will be doubled!"

Can't TNT stop making poor decisions..?
by spongegrundo on June 17, 2025 12:03 PM NST
This update was not ready for release a complete graphics mess; images incorrectly sized, too low resolution for desktop display and even the item tickets no longer fully show with so much padding, menus don't show fully and are cutoff when in size for hamburger button mode, cart is not longer correctly listing or adding totals. Please dear god for all that is holy put the nc mall back. it is a visual nauseating experience I cannot trust to buy anything now.
To NP staff please do not release any more updates until basic user testing on desktop & mobile managed by a professional trained in accessibility UI. Please restore prior css styles for showing images for sale and the shopping cart. The low res banners are not the worse since you never have to see them for long and scroll away but they only add more pixelated images & UI css style flaws to the look and feel of all the new mall. Seriously I want to code the fixes myself as trying to use the mall now gives me a migraine and heaps of frustration at the broken nav, broken item list styles, broken cart UI gets in the way of buying anything. Please please put it back, these UI and css errors are so bad and with software engineering experience I can see it needs css and UI fixes that can be easy. Dropping the image resizing, shrinking item images back to original sizes, and dropping the massive item list padding, reversing shopping cart display (so the total is a clear summation of items and the list is clearer to work with & remove all the pointless giant padding) then it might return to being more functional and pretty again.
by bluelanternnz on June 17, 2025 12:04 PM NST
I agree @bluelanternnz, they clearly didn't bother letting any software testers at it before implementing it. Other than the "One Click" purchase option, it doesn't reflect the way that players use the NC Mail, in my opinion.
by purrmeister on June 17, 2025 12:25 PM NST
Ew items can be added to the shopping cart but cannot be removed or the amounts updated correctly. Yikes that is bad coding, and rare to forget that users often want to edit the items in their cart more then just a +1 button.
by bluelanternnz on June 17, 2025 12:36 PM NST
Ah found out they hide most the shopping cart info and buttons on different screen sizes so tough luck to many. If you wonder why they on purpose remove core essential shopping cart functionality when you have a smaller window size it is because they did not care if you actually trusted the site or could use it to make purchases.
by bluelanternnz on June 17, 2025 12:40 PM NST
thanks, i hate it.
by quailbat on June 17, 2025 12:42 PM NST JN Staff
The new layout annoys me. What's with the unnecessary empty space? And the double scroll bars? Banner images are blurry. When you click any item, there is a momentary lag before the popup appears. It seems like they use some premade template.
by stormmonarch on June 17, 2025 12:42 PM NST
And I thought they would finally include all the gacha rates after the revamp. Guess that is too much to ask for.
by stormmonarch on June 17, 2025 12:45 PM NST
I like how one of the questions is "do you buy wearables or capsules" as if most new wearables are not in capsules only now
by academy on June 17, 2025 12:53 PM NST
Hm. You have to make a purchase to be eligible and the top prize is only 300 NC. Okay
by mercy_graves on June 17, 2025 1:16 PM NST
oh, now this is dreadful in more ways than one.
by tygercan on June 17, 2025 1:19 PM NST
@stormmonarch: Sadly I doubt they will ever release the gacha rates, unless forced to by law :/

I have the new layout and I'm quite puzzled by the wild UX decision to put multiple vertical-scrolls inside a vertical scroll.
by starrydraik on June 17, 2025 1:22 PM NST
Why would we be getting an avatar that most people already have? Huh...who puts these events together? The update is also all over the place...what a mess.

I had such high hopes when these people took over and I have been enjoying some aspects but these poorly planned out updates and NC releases with rampant glitches with no care in the world has me very worried...quick cash grabs and perhaps they will be selling the site again. Not sure but just seems very poor with the quality we have been getting.
by tycooncorb on June 17, 2025 1:23 PM NST
Dislike the new layout. I don't like the countdown timer, just put the date it officially retires on instead.
by fenix on June 17, 2025 1:34 PM NST
rolling out an unreleased avatar to ONLY FIVE PEOPLE??? what the h...

also the update could be good but it's just not good enough. the double toolbars take up too much space and i don't know how to exit the preview. there's no exit button or anything. so annoying that it's a separate page now
by iloveeevee on June 17, 2025 1:37 PM NST
I was fine with the general concept of an NC mall revamp; it hasn't really changed in the past decade, so maybe adding new categories for, say, wigs or contacts instead of tossing everything under "accessories" would be helpful. Or categories for Maraquan, Mutant, or Baby pets, to make it easier for those with limited customization options. But nope, we get categories for "Neggs" and "Evil" instead.
by mollyscribbles on June 17, 2025 1:46 PM NST
i barely used the nc mall before and i think this layout guarantees i never will, nor am i going through survey nonsense. for me it's too many items at once, and the carousels scrolling automatically is a little overwhelming. it's good that they pause when you hover over them, but when they aren't paused, they move so quickly and abruptly that it's actually really painful on the eyes - especially the "tnt favourites" category! i also find the pet preview is too small on my screen (1920 x 1080) that i can't make out what i'm looking at, and it can be kind of hard to even see there's a zoom button.

i'm also seeing that the theme is inconsistent - some site themes have yellow stars added to their header, some of them don't. some of the ones that do don't look very good (mystery island, neopian times) while some that might actually look okay (including the plain colours, which already incorporate stars) just don't have them. i think it's a problem with mystery island especially, because the header links are already yellow, so the yellow stars behind them really make it harder to visually distinguish. this is also a little bit of a problem with destroyed faerie festival - the links are pale, so again parts of the letters blend into the stars behind them.

this is like... an anti-accessibility update.
by fluffingaroundthetop on June 17, 2025 1:58 PM NST
@quailbat "thanks, i hate it." is the most perfect comment.
by quixoticnostalgic on June 17, 2025 2:04 PM NST
Pri my!
by gnostichkdum on June 17, 2025 2:08 PM NST
Oh, how surprising, another disgusting move by this TNT, who would've thought that??????
by ferinsy on June 17, 2025 2:15 PM NST
What is the point of having ambassadors when they're just going to do whatever they like anyway?
by pikasuno on June 17, 2025 2:16 PM NST
Awful implementation.
by myjnthrowaway on June 17, 2025 2:21 PM NST
I don’t understand how they did an entire new layout for the mall but didn’t include the legally required drop rates for items in the gacha mystery capsules
by nightshadeswiftswing on June 17, 2025 2:26 PM NST
Only 5 people on the entire site will get the new avatar?
And the Angelpuss avatar is HILARIOUS, every newb has that one.
Seriously, does TNT even know what game we're playing? Do they know their own website?

The new NC Mall looks ok. I think it's easier to find things now, and the wishlist option is nice.
The updated cart is nice, when you have multiples of the same item in your cart it's no longer one long list, and you can -1 or +1 in the cart which is nice.

I don't like that they made the banner with upcoming stuff and their release dates so much smaller, and I just hate the mobile-friendly layout in general on desktop, but...
by biediep on June 17, 2025 2:28 PM NST
The actual space to display items is extremely squeezed on a smaller laptop screen. Makes it very very hard to scroll through. WHY so many banners and menus ALL ON TOP? Why the completely unnecessary stuff like "TNT's favorite" at the bottom, taking even more screen space?
by yekith on June 17, 2025 2:34 PM NST
And not like I use it, but the pet preview tag thing (WHY like that?) is also not visible in my smaller laptop screen unless I zoom out to 80% which of course, makes everything else too small.
by yekith on June 17, 2025 2:38 PM NST
oh, addition - if i zoom in to try and make the layout look less overwhelming (say 120%) then the pet preview pane widens to the full page once opened. it's still hard to see the smaller thumbnail preview at this size, and the header cuts off the top so that i can barely see the dropdown menu to select a pet, and i can't exit it without zooming out. zooming in further doesn't fix this or force the layout into a smaller form, it just keeps going until even the pet preview is shoved completely offscreen.

i know a lot of layouts will break in some form if you zoom in too far, but zooming *is* useful for a number of people - whether they have to keep their screen farther away from them than the average user, they struggle to read the baseline font size, or otherwise. it's hard to for sure guarantee your layout will be perfect for all experiences, but zooming in for just a little more comfort shouldn't break a key element.

as it is, a 1920 x 1080 desktop user who wants to properly use the pet preview feature can only zoom in... 110%. abysmal. for comparison: on jellyneo, i can zoom in 180% before anything substantially breaks - the comment box gets cut off at 190%, to be specific - and then at 200% it converts to a phone-size layout. zooming in beyond 200% cuts off the comment box again, but on that note, this comment box is resizable. not sure if that's a browser feature or site layout choice, but it means that even if i zoom in to the point that it's cut off, i can scroll around and fix it! it's a little fiddly and not perfect, but it's more than nothing.
by fluffingaroundthetop on June 17, 2025 2:45 PM NST
They're just... ugh. Do they even think at all before they do things?
by infernodragon02 on June 17, 2025 3:01 PM NST
Are they just completely giving up on Wonderclaw? It's not listed in the new NC mall layout & I figured that's when they would relaunch it. I still have tokens for it. I asked like, two years ago now and they said it was coming back.
by thesign2 on June 17, 2025 3:06 PM NST
and there goes all the good will they were gaining back with me from the last few weeks of handling things well. GDI TNT why do I even bother with this game?
by goalkeeper50 on June 17, 2025 3:13 PM NST
The more I think about it the funnier the angelpuss avatar is. It shows a clear disconnect with staff and the site. Maybe this was a contracted marketer that made the decision and had no idea but it’s funny no one else on TNT saw it and was like maybe pick another one
by nightshadeswiftswing on June 17, 2025 3:21 PM NST
I see a job for an ambassador already
by androponix on June 17, 2025 3:30 PM NST
From the news: "eye-catching rotating promotions banner" It sure is eye-catching, it hurts my eyes!
by spongegrundo on June 17, 2025 3:51 PM NST
Oh my god its so much worse than i thought it would be
by doodleponie on June 17, 2025 3:57 PM NST
I filled out the survey and put my thoughts on the "exclusive avatar" (and general avatar gatekeeping trend) in my comments. Encourage others to do so if you want.
by lilacia on June 17, 2025 4:23 PM NST
I literally purchased NC yesterday but that's not in the promotional period. not buying more. XD
by topologist on June 17, 2025 4:31 PM NST
"Exclusive" Angelpuss avatar? Did TNT forget when April Fools is?
by mikonaru on June 17, 2025 4:35 PM NST
I hate how sleazy TNT have become. it keeps getting worse.

Having said that, i think I might be the only person who actually likes the update. At least on desktop. There are a few things I dislike about it, but it's mostly a big improvement.
by neolodgeism on June 17, 2025 4:57 PM NST
The 5 people getting an unreleased, exclusive and completely unrelated avatar is funny but the "major prize" being the angelpuss avatar is like, top comedy, because how do they even come up with this?? not even a parody would be so baffling
by bonju on June 17, 2025 5:44 PM NST
the nc mall is just a blank page for me now hahaha... the "exclusive" angelpuss avatar is funny, i wonder what happened there!
the lost desert plot avatar thing is more disappointing than funny, though... and seems kind of random. wouldn't it make more sense to make a new avatar instead?
by sentehisshou on June 17, 2025 7:04 PM NST
Normally I'm not in the NC mall and would leave the survey for people who it impacts more, but seriously, this is just all sorts of bad! The moving banner is a lawsuit waiting to happen when it triggers seizures for moving around too much and too fast! I could barely read through the navigation tutorial without getting sick. And I'm not as bad as some people can be.
by timbergray on June 17, 2025 7:11 PM NST
Exclusive avatar and a paying element! Not surprised!!
by zenopeltis on June 17, 2025 7:29 PM NST
I really enjoyed the 2005 plot and have looked wistfully at the unreleased avatar for the last 20 years and this feels like a slap in the face.
by anaesor12 on June 17, 2025 8:23 PM NST
Why did they try to act like this angelpuss avatar is cool and desired
by sailormoon on June 17, 2025 8:28 PM NST
I used this as an opportunity to let TNT know that NC purchases are INVESTMENTS and the rest of the site needs some catering to before I'm purchasing anything with my doll hairs.

I'm on an iMac+Chrome and didn't have any of the formatting issues. My links, fonts, and images are great. I do actually like the different shopping cart functions, it mimics retail sites. Previews/try-on's worked for me in the past about 1/50 times but I had zero issues with the update. Overall I think it's way better but won't be using it unless I'm granted NC or the rest of the site improves... drastically.
by cutethang15 on June 17, 2025 8:30 PM NST
Thank you, Kenny, for the extremely apt word choice with the "horrifyingly" snuck in there.
by dragonair23 on June 17, 2025 8:41 PM NST
Uuuhhh… what a mess? lmfao
by horses_46569 on June 17, 2025 9:15 PM NST
"Horrifyingly, the top prize will go to just five respondents and includes the never-before-released Parchment Puzzler Avatar" Thank you for refusing to mince words. This is utter rubbish.
by morganjoisle on June 17, 2025 9:36 PM NST
Ugh, I wish I'd seen about the avatar before I did the survey. Not that it matters because I used the wrong email on the survey and Neopets doesn't let me update it for my account. Still. Yet another things that's broken.

But ugh, did they even test this before releasing it?
by goldennightfox on June 17, 2025 9:37 PM NST
I rarely use the NC Mall but this change is not encouraging my changing that anytime soon. Most of the screen feels like it's being taken up by the banners/drop down menus. Like between the Neopets banner at the top with the shops, etc., with the NC Mall Home banner and then the NC Mall Album banner it's so much wasted visual space. I have to almost do a half scroll in order to see one row of items, which is annoying.

Also why is it so difficult to exit pet previews?? It took me several attempts to figure out to use the 'escape' button and even then, I had to hit mine several times for it to work. Wouldn't say I find the items scrolling past to be exceptionally fast, but that's very much a YMMV situation.

What an absolute joke of a prize pool Amazing how unserious the whole thing is. Did they ask AI to come up with a prize pack? Because it feels like that's what happened.
by surferboard_girl on June 17, 2025 9:54 PM NST
wow... dunno if anyone's said it yet but they should just give anyone who takes the survey the avatar.
by inkpot on June 17, 2025 9:59 PM NST
Welp. Glad to have a reason to never visit the NC mall page again~!

I hope they are keeping records for analysis of how much fewer hits the page gets. I have my popcorn ready
by catriki on June 17, 2025 11:04 PM NST
Was anyone else shocked by how ridiculously long that survey was? We should definitely have gotten something for filling it out.
by neolodgeism on June 17, 2025 11:16 PM NST
I dislike the junk items still being in the mall. The rapid release of new items is serious overload, and putting bgs, fgs & filters in pet capsules stink. Some of us have to squeeze our budget as it is to afford NC. It's gotten very money grabbing crazy. So I still feel disappointed. And neutral about the design.
by dtolsen on June 17, 2025 11:49 PM NST
When I first saw Nyla, I thought that was Nabile in cosplay or something. Is that why they chose an unreleased Lost Desert plot related avatar as a prize?
by darkm329 on June 18, 2025 6:18 AM NST
I did provide feedback on the survey but I'll be honest, I don't even know how much is read and taken as feedback when it comes to textbox answers. But hey, there's no harm in filling it in when I'm not doing much today anyway.
by artzyzero on June 18, 2025 6:21 AM NST
The 'survey' ask more 'mining info' than actual NC Mall questions on the first page; its a nunya for me!

I hate it!!!
by oceanblueh2o_7 on June 18, 2025 6:57 AM NST
@neolodgeism - same, but I was too afraid to say anything after reading these comments

perhaps I'm fortunate in that I don't seem to be having the formatting issues that other users are having, and there's no lag for me when I click an item or open/close the preview. I think there's room for tweaks/improvement (literally what is the "evil" category?? put something actually useful there like unique pets), but I don't find the new layout to be absolutely awful. I'm no UX designer tho so maybe my bar is just in the basement lolol

HARD agree that gatekeeping avatars is trash tho, and the angelpuss avatar is peak comedy
by snix_snix on June 18, 2025 7:11 AM NST
it does look like the carousels on the mall homepage no longer scroll automatically (except for the one at the top) and when you do scroll, it's a much slower movement than yesterday -- at least on my end?
by snix_snix on June 18, 2025 7:15 AM NST
The Mall is a totally Discombobulated Mess.
by much_too_young on June 18, 2025 7:20 AM NST
They still have Neohome items and Keyquest items for sale in the Mall...
by morgan on June 18, 2025 7:43 AM NST
I've had it with exclusive things being relased outsite the website while the actual in-game content is left to the flies.
by rafa_potter on June 18, 2025 9:34 AM NST
LOL who at TNT keeps coming up with these terrible decisions??? Exclusive clickable Angelpuss avatar is a joke
by winner19955 on June 18, 2025 9:50 AM NST
This development disappoints me.
by superhero_moniker on June 18, 2025 10:08 AM NST
which intern made this marketing decision bruh
by alienaisha on June 18, 2025 11:18 AM NST
They need staff that actually play the game.
by goku_godzilla on June 18, 2025 12:09 PM NST
Agree the prizes are pants. The avatar should be a.NC Mall relevant and b.given to everyone who completes the lengthy survey. I cannot figure our pet preview at all, so no idea if it works!
by uv_goth on June 18, 2025 12:37 PM NST
Hold on! How do you answer compulsory question #40, as asking about the future!?
"During the promotion period from June 17 to July 4, 2025, did you purchase any NeoCash (NC) or NC items?" I ticked Yes as I might and I guess the answer will be how they'll determine your extra sweepstakes entries.
by uv_goth on June 18, 2025 12:42 PM NST
This is illegal in Canada under Criminal Code (R.S.C., 1985, c. C-46) and is in violation of the Competition Act. Raffles & lotteries must ensure that all participants have an equal chance of winning, regardless of whether they made a purchase.
by avelyna on June 18, 2025 9:57 PM NST
Did they just hire a intern product designer for this....what a mess. What is UX.
by fleana on June 19, 2025 12:23 AM NST
mister neopet, please understand that more than five people in your playerbase collect avatars
by mikeja78 on June 19, 2025 6:25 AM NST
This is the worst. It really takes away from the experience.
by keesa on June 19, 2025 7:27 AM NST
Wooo, back to TNT being predatory and making shit decisions!
by therubyfox23 on June 19, 2025 9:38 AM NST
The old layout wasnt even bad; the biggest move would have been to make sure it matched the new layout. This one is too cluttered, and it looks like someone wanted to be ambitious with coding, but instead of making it fit the Neopets website layout, they decided to code a brand new website. This doesnt look like a neopets page, this looks like another website all together.

I mentioned it in the survey but the shop didnt need the grand overhaul to this level IMO, small QOL fixes (remove a lot of dead items like keyquest and music/non java items that have no use but could still be purched for starters.) Where there are numerous spots on the site that need the overhaul then the shop, something that fixed or not will not increase buyers imo.

So many dead spots, links to flash focused areas- even their trudy doesnt have a link to it anywhere. The site is very unfriendly to younger players and new players of the game, and its the older fans who are managing to navigate and understand the site because of being used to the jank. There is a lot that can be fixed, but this update was a step back in terms of use. Its not friendly to current users, it wont be friendly to new users either. This wont bring in more NC purchases, this will more or less deter the current useage now IMO.
by beezebeora on June 20, 2025 5:42 PM NST
I realy don't like this redesign. I wanted LESS clicking, not more. With the new layout, you can't just scroll/slide down the screen to see more items in the category, and instead you need to click for page 2, 3, etc. Visually, it looks more confusing somehow than the old layout. I think the old layout was fine and just needed the menus/surroundings to match the STYLE of the new layout. Not to redo it like this.
by infernal_kitty on June 20, 2025 11:46 PM NST
Might be worth making a new update about this. They changed the avatar prizes, number of winners, and the end date.
by yamichip on June 27, 2025 9:48 AM NST

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