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Faerie Fragments Down

Posted by Kenny on March 30, 2025, 5:37 am NST

UPDATE, MARCH 31ST: Although the below original issue is resolved, the app is presenting a new problem. Upon successfully completing a level, you might be presented with this error:


Your progress on the level will not be saved.

In a separate but possibly related issue, some players are also reporting their progress is not being properly saved, finding they have been sent back one or more levels when they reopen the app.


UPDATE, ~6:50 AM NST: The app now appears to be back up. Huzzah!


It's not just you! Starting around 8:30 PM NST last night, Faerie Fragments went down unexpectedly. Users playing at the time were given connection errors, and all users attempting to open the app since will get stuck on the loading screen.


You'll get stuck approximately here...

TNT have not yet commented on the issue. We'll update this post if they do, or when it's back up!
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There are 27 comments below. Add yours!

This is getting kinda laughably ridiculous at this point. I've not once made it to the end of the daily rewards track because there is always some bug or error that prevents me from playing one day.
by indigohero on March 30, 2025 6:05 AM NST
now that freezed play looks familiar ... that was the beginning of the end for L & L too!
by oceanblueh2o_7 on March 30, 2025 6:34 AM NST
I wonder how a simple match 3 game can be so buggy.
by stormmonarch on March 30, 2025 6:47 AM NST
It was driving me nuts! Glad it's sorted now
by usurpagreen on March 30, 2025 7:16 AM NST
I don't think it's actually sorted. I just lost progress, got hit with a Network error and then the above error again
by christos on March 30, 2025 8:36 AM NST
Not fixed, keep beating a level and it won't confirm, keep pressing retry and nothing.
by dynohawk on March 30, 2025 1:48 PM NST
It is down again as we are getting unable to settle matches, try again message
by korfin10 on March 30, 2025 2:38 PM NST
I got stuck after finishing a level, It keeps saying 'Warning Cannot settle match, please try again'
Very enoying...
by annewieke on March 31, 2025 2:45 AM NST
it's still broken for me, same as people above, "cannot settle match".
by saraluna on March 31, 2025 12:41 PM NST
I can't progress in my game due to the "Cannot settle match" error either. Extremely frustrating with the timed event on the line...
by dave on March 31, 2025 1:04 PM NST JN Staff
SO has been stuck on level 270 with an open ongoing ticket since October. I wish they would care a little bit about making the game stable before adding more p2p characters and events.
by missymoo12402 on March 31, 2025 3:21 PM NST
“Cannot settle match” here too, for the last 2 days. Thanks for staying on top of this so I know I’m not alone!
by iplatypus on March 31, 2025 8:17 PM NST
I get this message on the main game but not on the side ones. I'm late coming back to this after Faeries Hope was rewritten so I'm redoing the early quests. A Song for Two is saving correctly for me at least
by forbeshouse on April 1, 2025 12:53 AM NST
I'm still having the "cannot settle match" pop up when I play ;0;
by rabbitlegs on April 1, 2025 6:09 AM NST
Im still having the cannot settle match too
by chocolate0108 on April 1, 2025 1:52 PM NST
i've been crashing before i can even see the error (lol. what a thing to say) but my progress also hasn't been saving even when it progresses to the level complete screen, so i'm *assuming* this is what's happening
by fluffingaroundthetop on April 1, 2025 10:54 PM NST
April 2 and I must have played level 70 over a dozen times. "Cannot settle match" error won't let me proceed with the game.

Dream world "Song for two" is working fine though.
by kalee11 on April 2, 2025 6:13 PM NST
I managed to complete Song for two but can't move to the next Dream world. So now can't progress anything. Really wanted to get that avatar lol
by forbeshouse on April 3, 2025 1:42 AM NST
I'm still receiving the "Cannot settle match" error! It has prevented me from progressing in the game for 4 days now so I escalated my support ticket this morning
by void_dweller on April 3, 2025 7:31 AM NST
Is anyone else still have the issue where they are getting the cannot settle match error message. It's been days now. I'm about to give up.
by triplelz on April 5, 2025 8:24 AM NST
I'm also still having the issue in the regular game.
I was able to play the side stories with an occasional glitch (I'd not touched them yet), but finished them since kalee11 mentioned that was working.
by zixianna on April 5, 2025 8:01 PM NST
yes still have the error that i cannot settle the match to even clear one level with no resolution
by shopnshow on April 5, 2025 9:35 PM NST
Thanks for the input. I guess I'll start the side quests. It's very frustrating.
by triplelz on April 6, 2025 6:29 AM NST
I'm so sad that this app basically isnt usable.
Personally im not even dealing with the constantly reported issues, for me its super laggy and then just crashes after like a minute or so.
I wonder if theyre just gonna do away with the app in the future with the rempant bugs
by queerptid on April 6, 2025 7:38 PM NST
That's a good question. Support said it was fixed over the weekend. I just tired it and got the same error message. I'm just about ready to uninstall the game at this point.
by triplelz on April 7, 2025 1:41 AM NST
If anyone cares, I got a response to my ticket about the "cannot settle match" error overnight (I submitted it about 4 days ago) and they asked me for more details. It seems they're unsure of the cause of the error and are trying to pinpoint it so they can fix it. If you have the error and haven't sent in a ticket yet, maybe submitting one and giving details could help them get it fixed? Idk
by lars_vanrichter on April 7, 2025 8:40 AM NST
So I'm now getting this error message when trying to log in with Neopass: 'Google reCaptcha has detected potential suspicious behaviour from your network and blocked your access. Please try again in a few minutes'. Had this on two separate devices so far so can't even get on the game any more
by forbeshouse on April 8, 2025 9:10 AM NST

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