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Pick Your News: Neopets News Faerie Crossword JN Updates Daily Puzzle Void Within

Neopets.com Scheduled Downtime: Feb 5th & 6th

Posted by Dave on February 5, 2025, 6:00 am NST

UPDATE, Feb 6th 6:30 PM NST: Quest Log has returned. Notably, the Completed quests tab is now gone, and the Skip button on the daily quests is also gone.

UPDATE, Feb 6th 1:55 PM NST: Quest Log is still down, and TNT has updated with an announcement that everyone today will be granted a grace period on their weekly streaks. This means that if you can't complete your 5 quests today, you shouldn't lose your streak progress come tomorrow.

Since Quest Log has been down for several hours, we have decided to grant a grace period for today for the weekly quest streak! Any users who were not able to complete quests today due to the maintenance should not lose weekly streak progress upon checking quests tomorrow!

So long as the feature is back online today, any users who still wish to complete their Daily Quests may do so and it will also not interfere with your weekly streak progression!

UPDATE, Feb 6th 12:19 PM NST: The second round of downtime is taking TNT longer than expected, so they are planning on bringing up the site except for Quest Log, which will remain offline for an unknown amount of time:

Some of our maintenance is taking longer than expected, but in order to avoid further disruption, we are temporarily disabling the Quest Log feature and bringing the rest of the site back up!

Quest Log is expected to be available again later today. Will provide further updates if necessary!

Thank you for your patience! ✨

TNT has posted an announcement about some maintenance windows for Neopets.com:

Hello Neopians!
The site will be down for maintenance on February 5th at 10PM NST (Pacific Daylight Time) and February 6th at 10AM NST for about two hours.
Thank you!

To be clear, that's two separate downtime windows for about two hours each, starting 12 hours apart from each other.

This translates to the following timezones for the FIRST downtime window:

North America Pacific - 10:00 PM (5th) to ~12:00 AM (6th)
North America Mountain - 11:00 PM (5th) to ~1:00 AM (6th)
North America Central - 12:00 AM (6th) to ~2:00 AM
North America Eastern - 1:00 AM (6th) to ~3:00 AM
Brazil BRT - 3:00 AM (6th) to ~5:00 AM
Europe GMT - 6:00 AM (6th) to ~8:00 AM
Europe Central - 7:00 AM (6th) to ~9:00 AM
Europe Eastern - 8:00 AM (6th) to ~10:00 AM
Hong Kong - 2:00 PM (6th) to ~4:00 PM

And here are the timezones for the SECOND downtime window:

North America Pacific - 10:00 AM (6th) to ~12:00 PM
North America Mountain - 11:00 AM (6th) to ~1:00 PM
North America Central - 12:00 PM (6th) to ~2:00 PM
North America Eastern - 1:00 PM (6th) to ~3:00 PM
Brazil BRT - 3:00 PM (6th) to ~5:00 PM
Europe GMT - 6:00 PM (6th) to ~8:00 PM
Europe Central - 7:00 PM (6th) to ~9:00 PM
Europe Eastern - 8:00 PM (6th) to ~10:00 PM
Hong Kong - 2:00 AM (7th) to ~4:00 AM

For quick conversion to other timezones, check out this Timezone Converter!

As is usual with downtimes that happen around Midnight NST, we'll be updating JN with our usual daily updates as soon as we can after the downtime completes!

Make a Comment!

There are 90 comments below. Add yours!

Oh my, two times of maintenance on the same day? I hope they'll be working on very important issues!

by apophis324 on February 5, 2025 7:48 AM NST

... OK!

by gnostichkdum on February 5, 2025 8:13 AM NST

thank you for posting the brazilian time! <3

by pip___ on February 5, 2025 8:18 AM NST

THANK YOU for the notice and for all those tome zone conversions! You're superbly helpful as always!

by oldawning on February 5, 2025 9:22 AM NST

Daylight Saving Time doesn't resume 'til next month, Dave.

by novelista on February 5, 2025 10:42 AM NST

@novelista: Tell TNT that! We're just copying the message

by dave on February 5, 2025 10:52 AM NST JN Staff

I get a new avatar from neopies. I guess right the first category

by airboy15 on February 5, 2025 10:53 AM NST

Do we know why? 2x two hours, this better be good

Hopefully it'll at least be *something* that's noticeable on our end.

by biediep on February 5, 2025 11:13 AM NST

Hopefully I won’t miss my Trudy’s Surprise streak tomorrow considering the downtime.

by kaizar on February 5, 2025 12:21 PM NST

Ugh it went down right when I was finishing my weekly quest

by infernal_kitty on February 5, 2025 10:03 PM NST

Four time zones for North America but not one for Asia or Australia lol

by cheeky_jess on February 5, 2025 10:26 PM NST

I forgot about maintenance, then got denied access to the Snowager. Oh well, I'll get blasted by a cranky ice wyrm some other day.

by panthera_alba on February 5, 2025 10:42 PM NST

Noooo! just lost chance to do my dailies and trudys which means I lose out on rare draik egg for weekly. So screwy I only found out when site crashed while doing my dailies and there were no notices on the main site game pages.

by bluelanternnz on February 5, 2025 11:17 PM NST

With the lack of notice I hope they have a way to redress players caught out by this. Constantly trying to refresh and praying not the full 2hrs. Whole wider family caught out too. Why the crazy cut so players are unable to complete the daily events & weekly progress.

by bluelanternnz on February 5, 2025 11:46 PM NST

well checked in and the weekly progress is set to zero completed meaning all past weekdays have been wiped as well and the days remaining counter is now set to only a day <24hr (instead of the many days previously).

this site maintenance process is abusive and horrible to fans.

by bluelanternnz on February 6, 2025 12:09 AM NST

Dealing with plumbing problems and no water yesterday, I didn't get on until late to do my dailies. They were 2 minutes into the maintenance, so I figured I missed out on Trudy's, Neopies, and daily quest.

To my surprise, Trudy's had not reset. My quest progress was lost, but the prize is still the same. Most surprising, the Neopies let me vote in both today and yesterdays categories - 4 prizes!

by marfbear on February 6, 2025 7:31 AM NST

Thanks for the info, wish I had read it sooner,I was in the middle of a battle when it went down and I had on;y done a few dailes. Fortunately I had done my FQC quest and my daily quests, whew.

by contessa on February 6, 2025 8:41 AM NST

i thought they were both 10PM for some reason ;-; someday i'll learn how to read...

by reckless4romance on February 6, 2025 10:07 AM NST

They started late! I do hope they finish in time

by apophis324 on February 6, 2025 10:12 AM NST

Wait.. no.. never mind. Was reading GMT, not Central.. I too need to learn how to read > 3>

by apophis324 on February 6, 2025 10:13 AM NST

And we don’t get “Down For Maintenance Pteri“ as a new Battledome challenger either! What a shame

by hawawawawa on February 6, 2025 10:34 AM NST

Thank you Jellyneo staff for all the hard work

hugs from Brazil!

by shiinzen on February 6, 2025 10:37 AM NST

I wonder what they are doing? I didn't notice any changes this morning.

Prior maintenance period gave us increased STR/DEF boosts.

by faellie_ridiculous on February 6, 2025 10:48 AM NST

Im worried I will love my weekly quest because I didnt get to finish it before the site went down

by sappho_of_rivers on February 6, 2025 10:49 AM NST

Just my luck that they're the two times I could get on. XD

by nobody on February 6, 2025 10:50 AM NST

The STR/DEF changes were probably the first time in recent downtime history where TNT actually released a feature update after downtime. Stuff like that doesn't need the site to go down to roll out.

Most of the time, these downtimes are for doing maintenance on the database or web servers that can't happen while users are accessing them. Adding database indexes, reconfiguring server configs, etc. The end result is more invisible to users: optimized load times, increased security, etc.

For all the downtimes we've had over the past year, TNT's made quite a few strides in speeding up the site and making things noticeably faster. They do that through the changes I just mentioned.

So, long story short, once the site comes back up, there *probably* won't be anything noticeably new.

by dave on February 6, 2025 10:54 AM NST JN Staff

it is back up

by contessa on February 6, 2025 12:25 PM NST

its back up but with extreme lag, kind of expected and happens every time they do maintenance and first get back online, but daily quest log is not accessible

by twinkle_jazz on February 6, 2025 12:26 PM NST

Does everything except QL being back up mean that the maintenance has to do with the QL?

Hope it's back up before I go to bed as I don't think I got today's checkmark yet and I don't wanna lose 4 days of progress :/

by biediep on February 6, 2025 12:28 PM NST

I'm only asking because I believe they did mention they wanted to upgrade QL in some way, right?

by biediep on February 6, 2025 12:29 PM NST

If they're going to do maintenance, they should say what they're working on.

Get rid of the captchas

by sailormoon on February 6, 2025 12:29 PM NST

Quest log is at least part of the maintenance. They could have done other things as well but this just means quest log wasnt finished updating by the time they said they would go back online so they might of went back online early before they were finished. Quest log is definitely getting some kind of update though

by twinkle_jazz on February 6, 2025 12:32 PM NST

I am wondering what the quest log updates would be though, like if they are adding future prize pools to auto update at midnight or what?

by twinkle_jazz on February 6, 2025 12:33 PM NST

Is anyone else experiencing extreme lag times? It's taking over a minute for any page to download- painful. I'm hoping this remedies itself.

by neonerd on February 6, 2025 12:36 PM NST

It's a good thing I managed to get all my daily tasks done before the maintenance then ^ w^

by apophis324 on February 6, 2025 12:54 PM NST

lag seems to have resolved but daily quests are down still. Unfortunately, lag is expected after maintenance. Because everyone who would of been on at 10 and 11 all bunch in with the 12 o clock ppl and lots of people will sit and refresh. It probably will lag again when quest log comes back online because now there will be at least 4 hours of people bunching into that one hour, and thats assuming it comes back online any time. Every hour its offline more and more ppl will be forced to check all at once when it comes back online.

by twinkle_jazz on February 6, 2025 1:02 PM NST

Great...I missed today's quests.

by koggler on February 6, 2025 1:05 PM NST

Updates to the questlog isn't what anyone asked for though...there are many more pressing issues on the site

by sailormoon on February 6, 2025 1:47 PM NST

i agree there are many issues that could be updated quickly
random things even like adding r100s to shops or fixing kacheekers or old avatars and bd challengers that no longer unlock. They do what they want though. Every time I find something funny or useful they change it immediately. in seconds. like the faerie chatters old name. or the ability to make ur gallery background fit to the window size automatically. My guess by their track record lately they probably fixed the double quests glitch. Which I actually liked. It rarely happened but I'm not gonna complain about getting double prizes or an extra negg but I see boards constantly with "Double quests in quest log?" titles so thats probably what they are fixing more realistically.

by twinkle_jazz on February 6, 2025 1:59 PM NST

Unless they fix it in the next few hours it's looking like six days worth of weekly quest progress down the drain for me. Thanks TNT, good job.

by gazzletron on February 6, 2025 2:46 PM NST

Maintenance is done. I started doing my dailies, was able to complete a few. But when I got to the Omelette I was logged out. I haven't been able to log back in since. It's been about 2 hours.

The login button and enter key are both not submitting the request to login to neopets. It just sits there as if I hadn't clicked anything at all.

Is anyone else experiencing this?

by kittykatt271 on February 6, 2025 2:53 PM NST

So. Maintenance is still going on. Quest Log is under maintenance, so I cannot complete. I hope this doesn't ruin my weekly log. Since it's not our fault.

We'll see I guess. Off to work I go.

by demoness_sapphire on February 6, 2025 3:07 PM NST

Another update above: Weekly Streak progress for Quest Log will not reset if you can't finish your 5 daily quests today!

by dave on February 6, 2025 3:14 PM NST JN Staff

I hope they aren't updating the quest log to include exclusive prizes for Premium members like they are trending with now. If so, I am out...

by chiabean on February 6, 2025 4:39 PM NST

@chiabean:
I think the two AdCal stamps were included in the Premium prize pool for the Neopies to try and lessen the outcry of them (I stand by new stamps should never be Premium exclusive, there's plenty of existing rare stamps they can give to Premium members).

And I think for now that is enough, there was no other (major) issue with any other Premium exclusive AdCal gift. I would leave them all alone for the entire year, though I think a year's time is enough exclusivity that next year they can be treated as bonus prizes for wherever (like for the AdCal Premium Gifts, when next year rolls around they can have some be Reina bonus gifts which will mostly keep their rarity but still distiribute them to lucky players). It's not like they're No Trade, infact I'm pretty sure only the stamps held any high value.

That all said, with them adding in Premium content wherever they can, I wonder if maybe we'll be seeing a Premium section for Quest Logs. Premium players get like 3 bonus daily quests each day (awards will still be from the normal prize pool; maybe there will be a few items that are Premium Quest exclusives) and if they do them all along with the normal quests than they'll get two Weekly Prizes, the one they were expecting and a random bonus one from an exclusive Premium prize pool.

I'd be honest, even something like that would make me tempted to get Premium (plus finally do something more with the Daily Quests, it's been like a year or so now since and still nothing for the "Event" tab, plus the "Tutorial" tab is completely pointless once you done all Tutorial Quests. While I would like them to actually use the Event tabs during events, I wouldn't be against getting rid of the Tutorial tab and adding in a "Premium" tab with what I suggested above).

by pikachu315111 on February 6, 2025 5:04 PM NST

Hoping the next step to The Void Within is part of what they were working on, too! It's one day shy of a week into Feb, the month it was supposed to return, so fingers crossed!

by thighs1 on February 6, 2025 5:31 PM NST

So happy I did my daily quests at midnight reset. I know they aren't gonna reset progress, but this means I won't have delayed progress, which is good.

by heznarrt on February 6, 2025 6:33 PM NST

QUEST LOGS ARE BACK!

by pikachu315111 on February 6, 2025 6:46 PM NST

They removed the skip button. At least, my quest log is not currently showing the ability to skip a quest.

by beastifairy on February 6, 2025 7:00 PM NST

I can understand the removal of both. They were probably added just in case they maybe would have a use in the future. However:

* There's no point in knowing all the past quests you've done (and if I recall was really laggy when it checked it).

* Skipping doesn't do anything different than just not doing the quest/completing but not collecting the prize. Also I've accidentally clicked on the skip button a few times almost costing me a streak. Finally it may have also given new users the misconception that they didn't have to do that quest but still got credit, only to discover they did need to do the skip quest (which they can no longer do) to continue with the streak.

by pikachu315111 on February 6, 2025 7:37 PM NST

That's all very well and good, but my weekly quest was due to complete on Sunday my time (2 more days), and has reset itself back to day 1. This is not the first time!!!

by alimak on February 6, 2025 10:04 PM NST

I'm glad completed quests tab is now.

by alec2600 on February 6, 2025 10:16 PM NST

Does anyone else have their Trudy notifications working backwards now?? Just now was my first login for today, and I noticed I didn't have a Trudy notification. I only received it after spinning the Trudy wheel. And now I'm unable to clear it.

by abh_girl on February 6, 2025 10:22 PM NST

So without a skip button....we just have to not do the quest to reset prizes now? Or can we not reset anymore?

by heznarrt on February 6, 2025 10:53 PM NST

^ Got the same question as @heznarrt.

by cisko116 on February 7, 2025 1:31 AM NST

I never use the skip button to reset, I just don't do a daily. Or if I do the 5, I just not claim one of those

by pium_vergilius on February 7, 2025 2:40 AM NST

The thing about quest log is that it don't work the same for all devices and browsers, I have always had to use the skip button.

by premium17 on February 7, 2025 3:40 AM NST

First time in a long time got 5 daily prizes and my weekly prize was the same as yesterday.

by premium17 on February 7, 2025 4:39 AM NST

Never used the skip button and my weekly still rerolled.

Useless button imo, glad it’s gone. Same with completed quests, don’t need to know that and it probably just took up space and slowed the page down.

by solarboyaaron on February 7, 2025 5:36 AM NST

I've found the "skip" button useful if I want a particular daily prize but have no interest in the weekly item. In my experience, if I do ANY of the daily quests without skipping at least one, the weekly item will stay there for the next day, but still at 0 progress. Maybe it's a coincidence?

by meepydom on February 7, 2025 6:43 AM NST

Bring back the skip button

by sailormoon on February 7, 2025 9:31 AM NST

@heznarrt: That's correct. You just don't do one of the daily quests to re-roll the weekly prize. It worked like that before, too. Clicking the Skip button was just an undoable "I want to re-roll".

You can even complete the action (feed your pet, spin that wheel, etc.)--as long as you don't claim the award for the daily.

Also note for a few other comments above, if you receive ANY checkmarks towards a weekly prize (e.g. you do day 1 and get a check, then decide you want to re-roll), it will take two days to get a new prize. It's only an immediate re-roll after one day if you made zero progress.

by dave on February 7, 2025 10:26 AM NST JN Staff

Check out the "Rerolling Your Weekly Streak Prize" section on our Quest Log guide for more info:

https://www.jellyneo.net/?go=quest_log

by dave on February 7, 2025 10:26 AM NST JN Staff

my prize didn't reroll even tho i didn't complete the challenges. Sigh.

I don't want a Hegie petpet thing. I want STAMPS!

by alltimemarr on February 8, 2025 1:12 AM NST

My prize also did not reroll. I had zero progress on it and did not complete anything yesterday. No reroll. FWIW I'm using the Brave browser (Chromium).

by jersharocks on February 8, 2025 6:25 AM NST

My prize hasn't rerolled and I purposefully only did one of the daily quests.

by sailormoon on February 8, 2025 6:56 AM NST

My prize hasn't rerolled either.

by anummah on February 8, 2025 7:05 AM NST

My prize hasn't rerolled either.

by anummah on February 8, 2025 7:05 AM NST

Yep, mine hasn't rerolled. Honestly, this is enough to make me want to cancel premium if they don't fix this.

by dimir31blueblack on February 9, 2025 2:24 AM NST

okay i though it was just me getting the same item eavery day

by novablast on February 9, 2025 4:57 AM NST

My prize also did not reroll and I'm stuck playing for junk.

by gazzletron on February 9, 2025 5:57 AM NST

It appears the ability to re-roll for your weekly prize has been taken away. I let a prize I didn’t want sit for 3 days (with no progress) and it just keeps staying there

by preemiern17 on February 9, 2025 6:28 AM NST

Mine hasn't re-rolled either and I haven't done any of the quests.

by solar_storm on February 9, 2025 8:03 AM NST

Same here - three days of the same weekly prize, despite not completing all the daily quests. I'm not liking this update at all.

by dalekruler on February 9, 2025 11:43 AM NST

So they took away the ability to reroll? So now we are stuck with lousy prizes that we don't want??

Good going, yet again TNT!!! /bitter sarcasm

by meer on February 9, 2025 12:45 PM NST

I don't understand what they meant with "grace day". I thought we were getting the day counted as "completed" because of the down time affecting the completion of the tasks, Today I did my dailies, QL included, then noticed I was still missing a day (did every other day this week, but the one with the maintenance issues).

And I had a petpet brush as a weekly prize -sigh-

by maxgarou on February 9, 2025 12:55 PM NST

Another voice in the chorus of "my weekly prize didn't reroll". Mine is still the same as the day before the down time. On the day before the downtime, I had a morphing potion as my weekly prize. I decided to reroll by skipping one daily. On the day of the downtime, I had a snotbunny, so I decided to reroll again. AFTER the downtime, my weekly was reset to the morphing potion and that hasn't changed since despite me skipping at least one daily quest every day since. If this is a "feature" and not a buy, it would have been nice if TNT had communicated this clearly so I didn't waste 4 days trying to reroll, instead working on something I'm not interested in hoping my next prize will be better.

by woodstocki on February 10, 2025 1:15 AM NST

I want the skip button back. This stinks!!! What is wrong with TNT? Why would they do such a thing???

by rheane on February 10, 2025 2:39 AM NST

That is absolutely stupid of them to remove the Skip Button. Not allowing us to choose what we're going to spend the next 7 days on, REALLY TNT!!! Such a FAIL!!! SO

by kemerlei on February 10, 2025 2:42 AM NST

SO NOT COOL!!!

Hmmm, must have hit the enter button, in my frustration.

by kemerlei on February 10, 2025 2:46 AM NST

No Skip Button = RIP QL

by kemerlei on February 10, 2025 2:47 AM NST

No more KeyQuest, good bye Habitarium, ruined Charity Corner, AND NOW THIS!
NO SKIP!!! What the heck, seriously, I'm sooooooooooo DONE!!!

by aisies on February 10, 2025 2:56 AM NST

I tried several things:
-doing missions and not claiming
-not doing missions

Anyway I don't change the prize, and being in neo without playing or shopping in the stores is boring, so I guess I'll just have to accept the prize I got.

by agoschi123 on February 10, 2025 3:12 PM NST

Is skip button ever coming back?

by xxsinger on February 11, 2025 12:50 AM NST

no one knows, as TNT excels in not communicating in a timely manner.

I don't know how you can release something and not post an announcement/newspost RIGHT AWAY.
Or even if something breaks, even during the weekends, who not make a quick forum post on the official TNT message board acknowledging the situation.

by alltimemarr on February 11, 2025 10:01 AM NST

I have also not been able to re-roll since the update. Yesterday I even avoided opening the quest log at all, and that didn't re-roll me.

by abh_girl on February 11, 2025 11:12 PM NST

Ughhh i can't reroll and my prize is awful. Why

by araeveya on February 12, 2025 4:19 AM NST

I can't reroll either, and I sent in angry feedback to TNT. I got a response from Blake saying,

"We're sorry about the issues you're experiencing with the Quest Log. The developers are aware of this ongoing site-wide issue and are actively working on a solution.

"We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Unfortunately, we're unable to reward any items or points that weren't awarded due to these glitches."

I replied back asking him to confirm he understood the issue, because it doesn't seem accidental that they removed the skip button and now we can't skip weekly quests.

by neolodgeism on February 13, 2025 11:01 AM NST

For reference, here's what I said in my ticket:

"I just noticed you changed it so that we can no longer bypass weekly awards we weren't interested in. Now we're forced to accept weekly prizes we don't like. I don't understand this change at all. Being able to wait for a prize I was interested in was the ONLY thing that kept me interested in the quest log. It had a self regulating effect, too, in that I had to make sacrifices in order to wait. I would miss out on daily quest rewards, and there was a chance an appealing weekly prize would never appear. It felt balanced and exciting. Now it feels pointless and uninteresting. Nothing could ever induce me to work toward an award I am not interested in. You've killed the entire feature for me and I won't be participating in it anymore at all. Why would you do this, it makes absolutely no sense."

I really mean it when I say that nothing can induce me to work toward a prize I'm not interested in. As far as I'm concerned, quest log is dead to me until this changes.

by neolodgeism on February 13, 2025 11:04 AM NST

Hey JN Team, it’s currently 2:18am EST, 11:18pm NST…Did I miss the news about maintenance today, February 23rd? I just tried to do today’s Neopies and the Pteri came up saying the site is down for scheduled maintenance?

by lokaula on February 23, 2025 11:25 PM NST

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