This morning, TNT posted an update to the Neoboards announcing that the mobile app Faerie's Hope will be going offline for an unspecified amount of time to get some upgrades.
Notably, once it returns the app will be integrated with the upcoming NeoPass login system (the feature that will allow you to sync all of your Neopets game accounts), the app will receive updated servers, and there will be some form of Neopoint rewards for your Neopets.com account. Any progress made in the game up till this point will not transfer.
Also of note, the Faerie's Hope servers have been offline since January 27th, 2024, rendering the game unplayable since then. If you made any in-app purchases in January 2024, TNT is offering refunds if you send an email to [email protected] with "Faerie's Hope Refund" in the subject line and include your purchase receipt.
Read the announcement in full here:
Dear Faerie's Hope Community,
Get ready for an exciting transformation – Faerie's Hope is gearing up for a major makeover!
In our commitment to delivering the best gaming experience, we're temporarily taking Faerie's Hope offline to prepare for an upgraded relaunch with enhanced gameplay.
To all our players, both new and loyal, we extend our heartfelt gratitude. Your support means the world to us, and we're committed to making every version of Faerie's Hope better for everyone.
If you made a purchase during the month of January in 2024, we will process your refund. Please email your purchase receipt/proof of payment to [email protected] with "Faerie's Hope Refund" in the subject line.
When Faerie's Hope makes its return, get ready to embark on an epic new journey! While we were unable to transfer old account progress to the new servers due to limiting external factors, we're thrilled at the prospect of everyone conquering fresh in-game challenges on a level playing field.
Anticipate a host of exciting upgrades, including a NeoPass integration, on-site Neopoint rewards systems, infrastructure enhancements, bug fixes, and enriched narrative and visual experiences.
Stay tuned for updates as we prepare to launch Faerie's Hope stronger than ever before. Thank you for being an integral part of this journey with us!
