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UPDATE, Nov 21st, 12:30 PM NST: Neopets has posted a follow-up to yesterday's glitches and downtime:

🚨 FEAR NOT, NEOPIANS! 🛠️ An update from the Neopets Team:

We know yesterday’s technical difficulties were stressful for our community, and we’re here to provide you all with an update. Firstly, thank you to our incredible players for their patience, understanding, and for being so vigilant.

On Monday, 20th November at approximately 8:30AM PST, we were alerted to an issue on-site where users were finding themselves logged into incorrect accounts. The site was taken down shortly after for emergency maintenance to protect our players. We remained offline while our team conducted thorough investigations and fixes.

Unfortunately, this cache error occurred as we are in the midst of upgrading our infrastructure and service provider. We can confirm that while players may have appeared in other accounts, no changes were made to accounts. We understand that this was a major concern for our players but rest assured your account remains unchanged and as you left them.

Services are now operating normally and The Neopets Team is continuing to monitor the site closely. Our system migration will be complete by 22nd November 2023. If you are still experiencing any issues, please contact our Customer Support team by submitting a ticket here: https://support.neopets.com/hc/en-us/requests/new

We truly apologise for the inconvenience and concern this may have caused. Thank you to everyone who submitted reports, and for supporting us as we worked hard to bring Neopets.com back up and running!

In short, the issues seen were a caching issue. Accounts themselves were not being accessed, so it's very unlikely that anyone would have been able to remove items, NP, or pets from your account. That being said, it was still quite a privacy invasion, as things like inventory contents and bank accounts were visible to others.

On the brightside, this issue was stemming from Neopets making efforts to upgrade their server infrastructure, so hopefully this means a speedier site with less lag and HTTP errors in the future!

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UPDATE, 1:50 PM NST: As of ~1:30 PM NST the site seems to be restored for most users. Some users are still experiencing intermittent error messages, however.

If you're experiencing issues, try removing the www. from the URL, so you're just visiting https://neopets.com, for example.

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UPDATE, 8:56 AM NST: TNT has turned on maintenance mode, and the site is now inaccessible, hopefully for them to get to the bottom of this issue!

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Neopets is experiencing some very severe account access issues this morning. It appears that the site is returning page views from other people's accounts, allowing you to see account data that another Neopian would see, such as their site theme, pets, bank account, inventory, etc.

This began around 8:00 AM NST, and currently we're unable to find reports or prove whether someone can do something to your account if they see your data. For example, we can't verify whether someone can take Neopoints out of your bank account if they can see your bank account and balance.

In addition to seeing account data from other Neopians, random pages seem to be coming back as 404 not found or redirecting you to another page instead. (Personally, I can't access the Quest Log this morning—it keeps redirecting me to a password reset page for someone else's account of all things.)

We'll be monitoring the situation this morning and keep this post updated.