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Neopets.com Scheduled Downtime
  • Posted by Dave
  • Posted on January 9, 2023, 12:50 pm NST

TNT has sent out a message through many channels announcing some scheduled maintenance downtime beginning on Tuesday, January 10th at 8:00 PM NST. It will last for roughly 5 hours until 1:00 AM NST on the 11th.

During this time, Neopets will be inaccessible. So make sure you get your dailies in before 8pm tomorrow!

Follow @jellyneo on Twitter for all the latest #Neopets news!

There are 81 comments below. Add yours!

contessa, January 9, 2023 1:08 PM NST
Good to know, thanks! I usually come on in the evening, so this info is most helpful
rosi, January 9, 2023 4:17 PM NST
Thank you for the heads up, Jellyneo.

Do you know if/when the Gift of Neocash is awarded?
Because I haven't received my bonus in any of my accounts :-(
josh_m, January 9, 2023 6:57 PM NST
5/1/2023 11:51am
Rosi- this is when I received my neomail from tnt about my bonus.
apophis324, January 10, 2023 12:09 AM NST
Thinking in timezones makes my head hurt.. I *think* this shouldn't affect my playtime..? Not much anyway. It's nice they actually gave a heads-up for a change however.
marfbear, January 10, 2023 1:01 AM NST
Thanks for the heads up. I usually do my dailies very early or very late. Going for very early today.
snudycaisu, January 10, 2023 7:27 AM NST
haha 5 hours- suuurree! See you next week!
breezydreams, January 10, 2023 2:02 PM NST
Brace! Brace! Keep your heads down.
Brace! Brace! Keep your heads down.
Brace! Brace! Keep your heads down.

(Remember, the flotation device is under your seat.)

Seriously, here's hoping the spit and duck tape work, and everyone can get back into our accounts. ((hugs all around))

Hugs are great; they always fit!
pikachu315111, January 10, 2023 5:11 PM NST
less than 2 hours left!
pikachu315111, January 10, 2023 5:11 PM NST
* 3 hours.
orisasda, January 10, 2023 7:58 PM NST
Nearly there…
orisasda, January 10, 2023 8:49 PM NST
There we go!
allottoswise, January 10, 2023 8:50 PM NST
The site is still accessible to those logged in. Log out or try to change account results in the under maintenance message atm.
breezydreams, January 10, 2023 8:57 PM NST
Yerp, 50 minutes after scheduled, site's down for those logged in.

Here's hoping!

*lays trail of bread crumbs for that Red Pteri*
ebere39, January 10, 2023 10:49 PM NST
I'm already having withdrawals! I wished they would hurry up and come back online.....*sigh*.....
apophis324, January 10, 2023 11:27 PM NST
Oh people of the modern era and their lack of patience ^^
orisasda, January 10, 2023 11:32 PM NST
Hey, Neopets is a heck of a drug.
dtolsen, January 11, 2023 12:11 AM NST
I hate waiting. If I hadn't been sleeping for most of the downtime, I'd really be bugged. Lol As it is, I hope it comes back online early.
1jediboy, January 11, 2023 12:33 AM NST
Who needs drugs when you’ve got Neopets? 🤪
inkpot, January 11, 2023 1:06 AM NST
^made me laugh, ngl.
orisasda, January 11, 2023 2:13 AM NST
And it’s not back yet even though it’s supposed to be.
contessa, January 11, 2023 2:31 AM NST
Well, it did go down almost an hour after the planned down time, so it will probably take an extra hour or so to get back up and running
contessa, January 11, 2023 2:32 AM NST
(so why am I here now LOL?)
contessa, January 11, 2023 2:37 AM NST
It is back!
katina_choovanski, January 11, 2023 2:42 AM NST
Hahahaha....back at 1A...2 hours later. Laughing at breezydreams' comment, hope the spit and duck tape works...
catriki, January 11, 2023 2:44 AM NST
Not loading for me, the first time I tried (abt 10 min ago) I got a 503 error. Seems something's still going on. I think I'm logged in, if it matters.
_sissiy_sis_369, January 11, 2023 2:47 AM NST
Sites back
rachelcz1, January 11, 2023 3:16 AM NST
still down for me.
mogster, January 11, 2023 3:32 AM NST
It's working then doing error. Refresh or go to another page and it works a bit then lags/errors again.
apophis324, January 11, 2023 3:36 AM NST
It's just like an old TV. Just give it a couple of bangs and it'll run smoothly soon ^^
katina_choovanski, January 11, 2023 3:58 AM NST
LMAO @ apophis324! Ok, I'm in, can do SOME dailies-lost Trudy with 5 days to go. Cannot move items from my SDB to inventory.
chrissy, January 11, 2023 4:17 AM NST
I can't get the site to work at all. I've been trying for a while
eehad, January 11, 2023 4:29 AM NST
was able to get log in page but after that I get "page took too long to respond "
apophis324, January 11, 2023 4:29 AM NST
It appears that pages that let you do simple things work (like read a Neomail, do your Trudy spin, etc.), but those that require proper data-transfer (like sending a Neomail and moving items to and from your SD are still out.
apophis324, January 11, 2023 4:30 AM NST
...yes, I totally intended that sunglasses emote to be there.
eehad, January 11, 2023 4:37 AM NST
thank, i actually managed now to do Trudy, the Lab & my interest
twistedlittledreamer, January 11, 2023 5:13 AM NST
I'm getting a 504 error when I try to log in
babakacsa, January 11, 2023 5:18 AM NST
Won a job coupon on the Wheel of Extravagance, and it didn't show up in my inventory. At least it wasn't a very expensive one, but it's still annoying.
cuddlesoftness, January 11, 2023 7:04 AM NST
i get the log in page enter all the info including the authentication code then it just sits there not doing anything had a feeling there would be trouble logging on even said so in my guild last night
chrissy, January 11, 2023 7:13 AM NST
Yeah i get to the login page and it does nothing.
rachelcz1, January 11, 2023 7:19 AM NST
I have that problem with the login, but if I go through the dailies here I get in fine.
chrissy, January 11, 2023 7:21 AM NST
I'll try that, thank you
kyrette, January 11, 2023 8:13 AM NST
I'm getting 502 and 504 error messages when trying to access anything.
aly_sinnoh, January 11, 2023 8:18 AM NST
I Won a job coupon on the Wheel of Knowledge, but it said "Undefined" and of course it didn't show up in my inventory. Wow.. the page is very glitchy right now
coryldork, January 11, 2023 8:20 AM NST
1am, sure
Can't even get the homepage to load properly, let alone sign in.
jessalynn, January 11, 2023 8:28 AM NST
The site is loading so slowly...and I'm just doing my dailies...
mariamoonlit1, January 11, 2023 9:53 AM NST
So i'm not the only one who can't get on
mariamoonlit1, January 11, 2023 9:57 AM NST
Ok NOW it worked after hitting refresh and going through the dailies
apophis324, January 11, 2023 10:01 AM NST
If only I could send a Neomail...
imlostnthought, January 11, 2023 10:29 AM NST
Slow for me. Guess Iquest will be on hold for a couple days
karohoppy, January 11, 2023 10:33 AM NST
is neopets still down?
mavegibson, January 11, 2023 10:34 AM NST
Can't get anything to work. Moving things between SDB and inventory, opening capsules, sending items - nothing.
burntcookies, January 11, 2023 11:11 AM NST
Neopets still down for me.
faellie_ridiculous, January 11, 2023 11:11 AM NST
I just used the JN Daily Puzzle link to sign in after suffering much laggy lag; it made the process much quicker somehow. However, I am barely able to accomplish anything and the Mall is virtually a dead zone.
burntcookies, January 11, 2023 11:39 AM NST
Seems to be working now.
roshchodesh, January 11, 2023 11:40 AM NST
"...yes, I totally intended that sunglasses emote to be there."

Maybe not intended, but I loved the sunglasses and it made me laugh (as I attempt to trudge across the neo landscape) (intended)
nataliea, January 11, 2023 11:57 AM NST
@faellie_ridiculous your trick worked and I finally got in! Thank you
babi400linda, January 11, 2023 12:14 PM NST
Atualhização pra pior ne? o site está horrível!
elifyx, January 11, 2023 12:17 PM NST
Neopets is still not working for me. 3:16pm EST. Hopefully soon. If not I'll try again tomorrow. I can log in, but then things time out on both Firefox and Chrome.
liaju, January 11, 2023 12:30 PM NST
The trick @faellie_ridiculous said is the one that worked out for me. I entered using this link: https://www.neopets.com/community/. Perhaps I still can't access Trudy... 🫠🫠
premium17, January 11, 2023 12:32 PM NST
Everything is working for me, just slow for about 6 hours now
liaju, January 11, 2023 12:34 PM NST
Yaaay I managed to access Trudy by going to my profile (it goes to the older version) and then finally it worked *-*
(Link for trudy: https://www.neopets.com/trudys_surprise.phtml?delevent=yes
Link for My Profile: https://www.neopets.com/userinfo.phtml)
claytonskitten, January 11, 2023 1:12 PM NST
Finally getting a chance to check in (after 4pm EST) and the site seems WORSE. How is that possible???
sprite_83_4, January 11, 2023 1:21 PM NST
ugh can’t access my homepage like where all my pets are lined up to switch between them. had to do it the old way like before beta. also others player’s user-lookups are not loading. everything is still slow :/
mavegibson, January 11, 2023 3:11 PM NST
What was this downtime about, anyway? Downgrading the servers?
yekith, January 11, 2023 3:12 PM NST
What did they do????? It wasn't slow for me before and now it's unusable...

I can't manage to accept an NC item (thankfully I sent it myself from my main to a side but still, I need it there!). With logging in, at least it LOOKS like it's not loading but it does. But when I click to accept the item it sees to be trying to do something for a long while until it goes to: Neopets has taken too long to respond - HTTP ERROR 504.

In general, old pages seems to be working but not that, ugh.
burntcookies, January 11, 2023 3:33 PM NST
I thought it was working but unless I use JN other links too slow.
contessa, January 11, 2023 3:38 PM NST
I swear it is like this every time they do some kind of maintenance!

I'm also getting the site verification thing on practically every page. Still, the site is up and I am happy about that!
evil_flying_unicorns, January 11, 2023 8:36 PM NST
So uh....... What did they fix??
roshchodesh, January 11, 2023 8:46 PM NST
Click on all the frames that have bicycles in them. One picture was a bicycle with only the frame and wheels visible (top cut off) and it was behind a bicycle rack so it was basically hidden by all the vertical bars... really?
dave - JN Staff, January 11, 2023 8:50 PM NST
@blueheelermay1: It's all broken. And hopefully (maybe) they're fixing things.

That's the update. 😬
mavegibson, January 11, 2023 8:58 PM NST
At this point I find the thought that they might have irreparably broken the site totally believable.

kelsaebbycks, January 12, 2023 3:02 PM NST
Has anyone been able to use the site yet? Mine is still having problems - I just wanna feed my neopets & play pyramids again lol
mavegibson, January 12, 2023 4:24 PM NST
Still nothing working. Unbelievable.
twistedlittledreamer, January 12, 2023 6:50 PM NST
I can get in now and do my dailies, but whenever I try to buy anything from the NC mall or open a capsule, it just hangs there or says loading, ugh
dtolsen, January 12, 2023 8:35 PM NST
Everything crashed for me 10 minutes ago.
premium17, January 12, 2023 8:35 PM NST
Neo is down for me now, been working all day
contessa, January 12, 2023 8:36 PM NST
Nothing at all is working now, I just get the site verification page and then the 502 Bad Gateway page.

mavegibson, January 12, 2023 11:26 PM NST
I was FINALLY able to open mystery capsules, so it looks like things might be improving.
apophis324, January 12, 2023 11:49 PM NST
NeoMail and Quick Stock work too.. so I think the duct tape is sticking~!
mavegibson, January 13, 2023 2:38 PM NST
FINALLY everything seems to be working again. *phew*

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