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Premium/NC Mall Glitches
  • Posted by Zelda
  • Posted on October 30, 2022, 7:49 pm NST

UPDATE, 31 October 2022: TNT believes the issues are now resolved. If you are still having problems with your Premium status or NC balance, send in a support ticket.

Some users are currently running into issues related to Premium pet slots and NC balances. We expect that these bugs are related to the coming updates to the payment system announced in a recent editorial:

Hello there! Yes there will be a sale this year for Premium Membership. We are working on a new payment solution for Neopets which has caused delays in us moving forward with the sale. We appreciate your patience as we work through this development. ~~Yarner

TNT is aware of the problem and has just released the following update statement:

We are aware of the issues currently happening with the NC Mall and Neopets Premium. We are actively working to fix these issues as soon as possible. Thank you for your continued patience!

We expect that this will be resolved fairly quickly, and we will keep you updated as we learn more.

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There are 4 comments below. Add yours!

rosi, October 30, 2022 8:23 PM NST
Sorry for the silly off-topic, but I did encounter a glitch involving the Jordle count. Yesterday it said I got 255 right, and now, after having solved today's word, it still says I got 255 right while it's the 256th word. I have never missed a day and I know of other people who have never missed a day and have already solved today's puzzle who still got the 255 count.
I know it's silly but it bugs me to break the winning streak ^^;;
katina_choovanski, October 31, 2022 3:23 AM NST
Yet more political candidate promises from TNT. Just like politicians with their patent answers to everything.
androidturret, October 31, 2022 8:52 AM NST
@Katina Switching over from one payment processor to the next can break a ton of code. Especially if they use different syntax and you have a lot of files that need to be updated, it's easy to miss the little things as you fix the bigger issues like any logic changes before you get to smaller stuff like syntax changes or variable names that may have been overlooked previously once the new logic is implemented. This is something to be patient with since it's possible they had to switch before testing could be finished to help with costs to avoid paying for two payment processors at the same time. Who knows other than the TNT themselves.

More of a guess, since I don't work there but I do work with implementing external features from other companies in projects at times, like how a payment processor is an external feature to neopets, and swapping can be a lot more work than we expect sometimes.
ilovedachshunds, October 31, 2022 10:31 AM NST
Update from The Official Neopets Team Message Board:

The issues affecting the NC Mall and Neopets Premium appear to be resolved. We will continue to monitor the situation closely. If you are continuing to have issues, please send in a ticket to our Customer Support team. Thanks again for your patience!

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