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Upcoming Neopets Downtime
  • Posted by Herdy
  • Posted on September 9, 2021, 2:35 pm NST

Update, Sep 15th: The pound is now back.

Update, Sep 14th, 1:20 PM NST: The site appears to be coming back up to speed. Noticeable issues include Neopet images displaying as cogs and currently, the Neopian Pound is still offline (perhaps because Neopet images aren't fully working):

We apologise for the inconvenience. The Neopian Pound is temporarily closed. It seems that a lorry filled with vats of invisible paint colouring has flipped over behind the pound and it's affected our Neopets. Our staff is busy washing them off and hope to put them back up exactly as they were before as soon as we can.

Update, Sep 14th, 12:23 PM NST: The site appears to be back online, but there has not yet been a formal update from TNT. It remains possible that it will be down again.

Update, Sep 14th, 12:05 PM NST: TNT have announced on social media feeds that the downtime is again being extended for up to 3 more hours. (That would be around 3:00 PM NST.)

Update, Sep 14th, 8:00 AM NST: TNT have announced on social media feeds that the maintenance has been extended until 11 AM NST:

Hey Neopians!

Due to an unforeseen issue, our scheduled maintenance has been delayed. We now currently estimate that Neopets will be live at 11 AM PDT. Thank you for your understanding!

Update, Sep 14th: The downtime has begun.

Earlier today TNT announced on their Official Neoboard that Neopets will have some downtime next week:

Hey, Neopians!

Neopets will be undergoing scheduled maintenance on Tuesday 9/14 from 2:30 AM NST to 7:30 AM NST (PDT). During this time, the website will be unavailable to all players, however we will be working hard to restore service as quickly as possible.

Thank you for your continued understanding and support while we improve Neopia!

We'll keep you updated if anything changes.
Follow @jellyneo on Twitter for all the latest #Neopets news!

There are 120 comments below. Add yours!

parody_ham, September 9, 2021 3:40 PM NST
Is this to bring up more beta stuff, I hope? And/or test stuff without spaghetti coding unraveling?
ravioliandcheddar, September 10, 2021 5:27 AM NST
Probably for the new pet slots thing ! But I also hope we get a new beta update soon... Especially map and games they are really missing now it's been months
biediep, September 10, 2021 10:21 AM NST
Fingers crossed that this is pet slot related, and/or UCs.
More maps and links would also be very nice, yes. x_x
itaxerxes, September 10, 2021 10:25 AM NST
They should use the time and delete all the items those cheaters got from abusing the CC glitch isntead of adding new pet slots now
theawedude, September 10, 2021 12:18 PM NST
I'm hoping it's adding a bunch of new/old games to the site, as well as fixing the high-score tables.

I don't really care about pet slots/UCs. Heck, I still only have four pets.
nobody, September 10, 2021 12:49 PM NST
-vibrates in anticipation for pet slots-
nobody, September 10, 2021 12:49 PM NST
It'd be funny if we're all wrong and it's the NC UCs. XD
nobody, September 10, 2021 12:52 PM NST
Oh, wait, Biediep already mentioned that.
theawedude, September 10, 2021 3:51 PM NST
Watch this be something completely unexpected like Lutari Island.
bikkle, September 10, 2021 4:25 PM NST
Your all wrong. TNT is taking down the site and it will never come back again. Better say bye bye to your pets. They are announcing it as routine maintenance so no one has a chance to complain before it goes black. All your hopes, have you all learned nothing?!
bikkle, September 10, 2021 4:26 PM NST
It's the, end of the world as we know it, and I feel fine
1jediboy, September 10, 2021 4:29 PM NST
Y’all watch! We’re gonna come back and Jelly World will have a redraw! 🤣
pacneo34, September 10, 2021 5:20 PM NST
I wouldn't have any big expectations. I could be wrong tho...
clock_flower, September 11, 2021 12:35 PM NST
It's possible the reason they're going down for maintenance is because they're finally going to implement HTTPS. I seem to recall them saying that was on their agenda, and that would certainly be something that would require the whole site to be temporarily down to implement
sprite_83_4, September 13, 2021 4:04 AM NST
i agree w pacneo34. i feel like it’s just behind the scenes stuff and nothing big will come out of it. but i’m sure pet slots will be rolling out pretty soon, at least before the end of the year i would imagine
elizabethloreleirose, September 13, 2021 4:06 AM NST
I'm a foster mama to many pets, so I hope they add the new pet slots. Myself and so many others in my guild for fostering and adopting pets have absolutely no space, and people aren't adopting because they don't have space either. We need the pet slots, pronto!
dave - JN Staff, September 13, 2021 12:59 PM NST
Typically sites only need to be taken offline for server infrastructure updates. Do not expect any new features--at least not anything user-facing like pet slots, or UCs, or beta updates.
sabriogando, September 14, 2021 3:02 AM NST
Pls fix the r100 restock
pls pls pls
biediep, September 14, 2021 3:52 AM NST
*Twiddles thumbs*
themeepit32, September 14, 2021 4:24 AM NST
hopefully TNT can fix some of the lag issues and such
premium17, September 14, 2021 6:53 AM NST
Looks like they are taking the full 5 hours
themeepit32, September 14, 2021 7:07 AM NST
dang how broken was it?
swevin, September 14, 2021 7:19 AM NST
10 minutes left. I wonder if they ran into trouble? Wouldn't be shocked if they did.
recklesse, September 14, 2021 7:23 AM NST
I wonder if they ran into trouble? Wouldn't be shocked if they did.
It's not like they have a 'community manager' who could update us via their social media or fan sites or anything if that were to happen...

Oh, ..... Wait .....
recklesse, September 14, 2021 7:28 AM NST
Although, to be fair, the downtime is taking place outside of their working hours, so we can't really expect any updates before the work day starts.
purplebin, September 14, 2021 7:36 AM NST
Not quite yet...
xxsinger, September 14, 2021 7:38 AM NST
Still down?
jessalynn, September 14, 2021 7:39 AM NST
Yup. Still down.
swevin, September 14, 2021 7:39 AM NST
@recklesse, you'd think one staff is on location though just to make sure things go smoothly. Would a work place really be without any staff during something like this? I've always been shocked that when something happens on weekends no one deals with it until Monday. Most companies have people on call should something happen. I don't know. Maybe I expect too much.
krasavitsa, September 14, 2021 8:01 AM NST
It's been extended to 11am, they said on twitter.
premium17, September 14, 2021 8:12 AM NST
Hey Neopians!

Due to an unforeseen issue, our scheduled maintenance has been delayed. We now currently estimate that Neopets will be live at 11 AM PDT. Thank you for your understanding!
entie311, September 14, 2021 8:24 AM NST
Noooooo, I need my fix of fluffy cuteness!!
infernodragon02, September 14, 2021 8:35 AM NST
"unforeseen issue" lol
purplebin, September 14, 2021 8:35 AM NST
I will miss some important things by then, but at least we know.
kyrette, September 14, 2021 9:01 AM NST
Who knows what will happen once the site's back up... hopefully it doesn't asplode. But even if *that* happened I wouldn't be surprised at this point.
spabl, September 14, 2021 9:06 AM NST
Who knows what will happen once the site's back up.......
Extra Pet slots maybe???
kyrette, September 14, 2021 9:44 AM NST
Extra Pet slots maybe???
would be beyond awesome but I doubt it if not at least I can continue to save for all the pets I want ahahah
apophis324, September 14, 2021 9:47 AM NST
And then the site came back on.. and it was like waking from a nightmare. The whole website.. it looked familiar. Almost as if.. it had never changed.. All things that used to be Flash now ran totally fine again and the eye-strain inducing lay-out was crisp and white once more.

And there was much rejoicing.
spabl, September 14, 2021 9:51 AM NST
kyrette, September 14, 2021 9:57 AM NST
@apophis324 and KeyQuest and Habitarium were playable again. Much happiness.
bikkle, September 14, 2021 10:06 AM NST
They said 11am, they didn't say what day . . .
ewddy, September 14, 2021 10:16 AM NST
Always remember to use night mode & blue light filter
premium17, September 14, 2021 10:22 AM NST
What if current techs dont know how to turn it back on
topaz644, September 14, 2021 10:31 AM NST
@premium17--and that was the end of Neopets, one day the lights simply went out.

fenix, September 14, 2021 10:34 AM NST
11AM on November 15th, 2100
kyrette, September 14, 2021 10:41 AM NST
♪this is the end, hold your breath and count to ten♫
bikkle, September 14, 2021 10:44 AM NST
@topaz644 -- I mean, yeah. How else did we imagine the end of Neopets? A big party and one last heartfelt good-bye? It's suppose to be back up in about 15 - 20 min, but will it? Find-out next time on Neopets-Z!
apophis324, September 14, 2021 11:02 AM NST
I'm going to be that guy: It's 11 AM! Why is the game still offline? >: |
fenix, September 14, 2021 11:05 AM NST
It's dead, captain.
fenix, September 14, 2021 11:06 AM NST
also mad that I can't even play any of those fun flash games.
themeepit32, September 14, 2021 11:07 AM NST
if this last more than a day it makes me think we should get a small prize, maybe a joke item
kyrette, September 14, 2021 11:07 AM NST
He's dead, Jim.
premium17, September 14, 2021 11:08 AM NST
Why only a small prize ? The cheaters got loot worth billions
apophis324, September 14, 2021 11:12 AM NST
Don't envy cheaters. They will get their just desserts. Eventually. And probably not on this website.
ewddy, September 14, 2021 11:13 AM NST
Neopocalypse avy
orisasda, September 14, 2021 11:15 AM NST
And here I thought I’d be asleep while they did the maintenance. Wide awake now and they’re not done.
biediep, September 14, 2021 11:19 AM NST
I'm 9 hours ahead of NST.
It went down at ~11:30, I'll be off to bed in two hours and still no Neo.
I hate my timezone.
theawedude, September 14, 2021 11:19 AM NST
I know what will solve this conundrum! Quick, let's all loudly and incessantly complain to each other and TNT!
orisasda, September 14, 2021 11:24 AM NST
Can’t we all just sit and have a picnic together instead?
fenix, September 14, 2021 11:25 AM NST
Ooh, I'll bring the watermelon.
fenix, September 14, 2021 11:25 AM NST
What else is brought to a picnic?
hughiegale, September 14, 2021 11:26 AM NST
I'll bring chips and dip!
orisasda, September 14, 2021 11:26 AM NST
I’ve got a picnic blanket and a jug of cordial.
karablue15, September 14, 2021 11:27 AM NST
nobody, September 14, 2021 11:32 AM NST
I'm here for the Refresh Page party.
I was supposed to bring something!?
biediep, September 14, 2021 11:34 AM NST
I read "panic" instead of "picnic" at first
orisasda, September 14, 2021 11:34 AM NST
Don’t worry, everyone is welcome to this picnic. You didn’t need to bring anything. Have some cordial.
orisasda, September 14, 2021 11:35 AM NST

I mean, we could do that too.
nobody, September 14, 2021 11:40 AM NST
Panic at the Picnic
saoirse, September 14, 2021 11:43 AM NST
I'll just have another 12 cups of coffee... and bring some for the picnic
imagionary, September 14, 2021 11:44 AM NST
I'm hoping for the new pet slots update!
scarysammie, September 14, 2021 11:44 AM NST
Wahhh I just wanna do my dailies.
annw, September 14, 2021 11:45 AM NST
going out to get ice cream and spoil my dinner lol
maybe by the time I get back the site will be up and there will be some awesome new things there
4mandy4, September 14, 2021 11:47 AM NST
The wait is killing me
nobody, September 14, 2021 11:47 AM NST
My plan for today was to work on RE:CREATION, but I GUESS I'LL JUST GO CLEAN MY APARTMENT. Adulting sucks, thanks, TNT. XD
bikkle, September 14, 2021 11:53 AM NST
TNT's evil plan, make us all adult while waiting. Well, you can't make me adult TNT, I refuse. I have brought some deviled egg goldies to the picnic!
catastrophe, September 14, 2021 11:54 AM NST
Whoops! I missed the memo about the maintenance & everything entirely, so I got real confused when I went to go do my dailies. Looks like I'll also be doing boring adult things like cleaning in the meantime
bikkle, September 14, 2021 11:59 AM NST
Thinks I wish TNT would do while the site is down:
Fully convert the entire site to HTML5,
convert Roo Island map with a fun mini event like when they did Meridell's map,
purge the cheaters and evenly distribute the spoils of their cheating to all of the legit players,
purge all inactive accounts and their neopets,
fix customization and convert all wearables to HTML5,
more pet slots,
fix, improve, and convert the battledome,
other stuff (I don't know).
1jediboy, September 14, 2021 12:00 PM NST


lisistrata, September 14, 2021 12:01 PM NST
That comment about Neopets shutting down forever is so scary!!!
bean47, September 14, 2021 12:02 PM NST
maybe i should do my homework while the site is down...
orisasda, September 14, 2021 12:02 PM NST
It’s too early to be adulting for me!
apophis324, September 14, 2021 12:05 PM NST
Let's all just remain calm. No need for drastic measures like charging at TNT or turning into an a-dult.. whatever that is. Stay sane and stare at the Alien Aisha comment companion ^ -^
patoplika, September 14, 2021 12:07 PM NST
From their twitter: Update: Neopia is almost back online! 🌎 We need to extend our maintenance window to up to 3 more hours. We apologize for the inconvenience and the distance you are experiencing from your Neopets, you will be reunited soon! Thank you for your patience. 💙
orisasda, September 14, 2021 12:09 PM NST
3:00 PM now? Fine, I needed to go and get groceries today anyway.
1jediboy, September 14, 2021 12:09 PM NST
biediep, September 14, 2021 12:09 PM NST
Another 3 hours from right now?
Welp, I got to Neo for 10 whole minutes today lol.
Gosh I hope I spun Trudy's, can't remember..
wallythorp, September 14, 2021 12:11 PM NST
3 more hours! There go my Food Club bets for the day.
purplebin, September 14, 2021 12:14 PM NST
It's too bad this wasn't on a day when I wasn't home anyway.
apophis324, September 14, 2021 12:14 PM NST
Yeah, no, I am out then. 3 hours is 1AM for me. That's no time to be feeding my pets. Tomorrow I'll wake up to a Neopets that's even more terrible than before. Imagine the Inventory workaround no longer working! :O
4mandy4, September 14, 2021 12:16 PM NST
I feel the same as 1jediboy
Send help pls
rachelcz1, September 14, 2021 12:18 PM NST
Useless! Being in the UK that means I miss a full day!
1jediboy, September 14, 2021 12:19 PM NST

kyrette, September 14, 2021 12:20 PM NST
THREE more hours?!
Goodness gracious, we deserve free pet slots after all this waiting lol
orisasda, September 14, 2021 12:22 PM NST
Well, I guess it really is panic at the picnic now.
kyrette, September 14, 2021 12:22 PM NST
Things I wish TNT did after the downtime:
-more slots
-update the Qasala map
-fix petlookups
-update the rest of the maps as well
-did I say more slots already?
-give us a "revert to the old layout" button
bean47, September 14, 2021 12:22 PM NST
might as well do something productive for 3 hours...
kyrette, September 14, 2021 12:23 PM NST
It's Panic! At the Picnic and this Alien Aisha is our sole Neopet right now.
malakhserpentis, September 14, 2021 12:25 PM NST
it's back
kyrette, September 14, 2021 12:26 PM NST
IT'S BACK?!?!?! :o
orisasda, September 14, 2021 12:28 PM NST
Wait, what?
1jediboy, September 14, 2021 12:29 PM NST
*puts scream cheese on the picnic table*

theawedude, September 14, 2021 12:34 PM NST
Holy dooley it is back!
orisasda, September 14, 2021 12:40 PM NST
Picnic over people! Go back to your pets!
theawedude, September 14, 2021 12:43 PM NST
Anyone find any differences? The only thing I've noticed is that the site (or at least the images) seem to load a tad slower.
nobody, September 14, 2021 12:49 PM NST
There are people trying to leave messages to one another on the neopets official facebook regarding nc and pet trade delays. It's like the neopets version of Missed Connections ads. XD
jessalynn, September 14, 2021 12:54 PM NST
I have the 404 error. Maybe it's still down.
debgil, September 14, 2021 1:17 PM NST
Ugh. most of my pets are cogs.
nobody, September 14, 2021 1:43 PM NST
Same. The only pet that's not a cog is my crying baby lupe, which is perfectly fitting.
themeepit32, September 14, 2021 2:45 PM NST
The invisible paint incident should be an avatar
dillpickles, September 14, 2021 3:19 PM NST
And then there's this, on the Official TNT Neoboards:
"14 Sep 2021 - 7:50 am
Hey Neopians!

Due to an unforeseen issue, our scheduled maintenance has been delayed. We now currently estimate that Neopets will be live at 11 AM PDT.

Thank you for your understanding!"

...we couldn't see it, because the site was down, but they posted it anyway?
theawedude, September 14, 2021 3:26 PM NST
What you see as a simple "cog", I see the truth: Steampunk Kikos.
melanthiabast, September 14, 2021 3:54 PM NST
My pets are stuck "checking in" to the NeoLodge.
Since they can't get checked in, they're not getting fed.
kyrette, September 14, 2021 3:57 PM NST
YOU turn into a cog! And YOU turn into a cog! EVERYONE turns into a cog!
I'd rather the site was still down than not properly working, tbh.
apophis324, September 15, 2021 12:05 AM NST
Soooo... no big updates? I mean, if there were any, surely they would have posted it on, I dont know... the News page? Oh. Wait. Silly me. That won't be no the News page until tomorrow of course, since they're always a day behind. Duh..
clock_flower, September 15, 2021 11:39 AM NST
I'd heard someone say that HTTPS has been implemented (as I had guessed), but I'm not sure of the veracity of that statement. It still says it's not secure, just less often. If they did implement it, that could have been the reason for the update
purplebin, September 15, 2021 12:14 PM NST
I noticed that this week they changed the dates on the New Features page to the date it is actually posted.
apophis324, September 16, 2021 4:23 AM NST
@purplebin: That doesn't really change the fact that they're always a day behind. Like, the Annual Chocolate Ball takes place on September 15th, the day they had a Daily Puzzle question about it, but they don't report on the News on it until September 16th..
purplebin, September 16, 2021 4:06 PM NST
The dates on the New Feature page have been changed back to being a day ahead, even the ones that were from earlier in the week.
And the Wishing Well time seems to have suddenly jumped forward about 50 minutes, rather than the gradual 2 minutes a month. It's been that way since the end of maintenance.
dave - JN Staff, September 17, 2021 12:18 PM NST
@clock_flower: HTTPS has been implemented on Neopets.com for a few months now (since at least June). The only thing they are not doing is upgrading all requests to use HTTPS instead of HTTP.

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