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Wraith Resurgence Prizes + Finale
  • Posted by Dave
  • Posted on May 24, 2018, 10:10 am NST

The prizes for the Wraith Resurgence are finally being handed out!

We're currently collecting as many details as we can. The prizes are being delivered by Neomail, so sit back and wait while the script runs.

If you received your prizes, we are currently on the lookout for people who have completed the following # of achievements:

  • 40 achievements (please confirm if you were Compassionate Caregiver or Slick Psychic)
  • 1-28 achievements (please confirm if you were Slick Psychic or some other tier)

Please also confirm (1) what items/avatars you received and (2) what trophy you received (name).

There is also a finale video for you to watch, which gives you a little more information on the plot's story.

Final Prize Guide »
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New Userlookup Shields
  • Posted by Dave
  • Posted on May 24, 2018, 1:26 pm NST

Some new userlookup shields are on their way now on userlookups! This should cover Neopians until mid-2021!

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Neopets Privacy Policy Update
  • Posted by Dave
  • Posted on May 23, 2018, 1:32 pm NST

As you log into Neopets today, you may notice that you're required to agree to a new privacy policy update. This update just seems to entail adding GDPR language and stipulations into the policy.

Many of you have probably been receiving similar "we updated our privacy policy!" emails from various websites you have accounts with, and that's because a new European law called the "General Data Protection Regulation" (or GDPR for short) is coming into effect on Friday, May 25th. The agreement step you'll encounter on Neopets is similar to what other websites are doing.
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New Pins Coming to Overpowered
  • Posted by Dave
  • Posted on May 22, 2018, 12:48 pm NST

We've received an exclusive scoop from Overpowered about three new species of Neopets that are getting pins Wednesday, May 23rd—tomorrow! The Aisha, Cybunny, and Lupe will be the next set of pins features in their Neopets collection.

UPDATE: The pins are now available for pre-sale! Like the Baby pins from last week, the Aisha, Cybunny, and Lupe pins are available to pre-purchase today, and during the pre-sale, you will receive two Rare Item codes for each Aisha/Cybunny/Lupe pin you purchase. (Just like the Baby pins.) These three new species will be delivered in June as well.

We'll update this post once they go on sale!
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New Support System Live
  • Posted by Dave
  • Posted on May 18, 2018, 1:14 pm NST

Neopets' new support system is now live! It appears that they have switched over to ZenDesk, which is a modern ticketing system. (Much more modern than the old help centre!)

Nothing has been updated on Neopets.com yet, but if you email support@neopets.com, you will receive a response indicating your query was received and you'll also get a ticket number. We believe it is now safe to submit your tickets if you were holding off during the switch.

Here's a sample for what it looks like when you email in:

It's currently unclear if there will be a web interface to submit tickets yet. We'll keep you posted as we learn more. In the meantime, submit as many details as you can with each support query, especially if you're submitting about a frozen account! To quote Neopets themselves:

Important Note on Support: Neopets is currently switching support provider for ticketing. As always you may contact us by email at support@neopets.com. Please include the username you are writing in about! And if it's an access issue, include the email address(es), the registered date of birth, and any other information that only the creator of the account would know. Thanks!
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