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NC Mall / Premium Compensation
  • Posted by Terry
  • Posted on September 26, 2014, 5:56 pm NST

For those of you who had time-based items active before the move or are Premium subscribers, TNT announced their compensation plan for time lost today.

NC Mall:
  • Time-Based Items: For items that are time-based (like fortune cookies, for example), you should contact Support for reimbursement.

  • If you purchased items earlier today from the NC Mall, had NC removed from your account but no item given, you should contact Support.

Neopets Premium:
  • Subscriptions: These will be extended by giving free days. (They'll be given next week.)

  • Scratchcards: If you didn't get your Premium scratchcard during the downtime, they'll be given to you next week.
Downtime Roundup
  • Posted by Ian
  • Posted on September 24, 2014, 5:44 pm NST

We've had quite a few delays the past few days, so here's a collection of everything that has been announced the past few days.

Poogle Colours:

Wraith | Dimensional

Poogle Outfit:

Faerie Festival:

Gormball Championship:

Skeith Colours:

Desert | Eventide

Skeith Outfit:

Pet Colour Goodies
  • Posted by Ian
  • Posted on September 24, 2014, 4:41 pm NST




Desert | Eventide
It's Baaack! (Kind Of)
  • Posted by Terry
  • Posted on September 19, 2014, 6:09 pm NST

UPDATE (9/20, 5:28pm NST): Looks like we're back up!

Having trouble logging into Neopets? TNT has been working on it since late last night. There are some reports of it clearing up - so keep trying to log in!

Neopets laggy for you? This is likely due to the new servers getting used to all the Neopians pushing their way into Neopia. TNT is working on it with their web hosting provider. Since it's now a weekend, the lag may continue into Monday.

Yes, your lovely Neopets are safe and sound!

Many thanks to TNT for bringing the site back up on time; we'd be dying of anxiety otherwise!

Just a few updates:

1) NC Mall: You will not be able to buy any items or redeem any new NC Cards as of right now.

2) Premium Accounts: You will not be able to update or purchase any new Premium memberships. (However if you have an existing subscription, that's working.)

3) Premium Scratchcards: This is still being moved over, so they won't be sent out until later on.

4) Timed Features: Timed content, like Food Club, for instance, may not be running quite on time. Cronjobbia has quite a bit of work to catch up on...

I'd love to stay and chat, but I've got work to do!

5) New Features/NT: Everything's getting punted to Monday, yay!

6) You Survived the Neopocalypse! You may want to visit the New Features page because they've re-released the I survived the Neopocalypse avatar! (It'll be available through Sunday, so you can stop hitting the Refresh button!)

Something Has Happened!
You are now eligible to use 'I survived the Neopocalypse!' as an avatar on the NeoBoards!

And some old news:

1) Premium & NC Mall time/items spent: They will be reimbursed in some form after the site comes back up. It is currently unclear as to what the form of reimbursement may be for the NC Mall, but was previously stated for Premium that there'll be some free NC.

2) Key Quest: Key Quest should be down for an additional week.

3) Poogle Day/Neopian Times: Both will be punted until most likely Monday. New Poogles will also be released next week.

But apart from that... go feed your famished pets or play a few games... or collect your dailies!
The End is Nigh!
  • Posted by Terry
  • Posted on September 16, 2014, 2:57 pm NST

Yes, the end is nigh! Neopets will be going down for 2 to 3 days beginning sometime late morning on September 17th NST! (That's tomorrow, by the way.)

To summarize all the happenings:

1) Neopets will be down for 2 to 3 days, most likely up until sometime Friday. This encompasses all of Neopets, including the NC Mall, the Help Centre, and the Premium Account Management site. Until then, you'll get either the DFM Pteri or a message saying the site doesn't exist. Don't worry, Neopets does still exist! ;-)

2) All of your account information will be safe! Yes, your Neopets will still be as famished Friday as they will be when the site goes down.

3) Premium and NC Mall time/items spent will be reimbursed in some form after the site comes back up. It is currently unclear as to what the form of reimbursement may be for the NC Mall, but was previously stated for Premium that there'll be some free NC.

4) Key Quest may be down for about a week longer. For you Gold Key addicts... sorry. :(

5) There'll be no New Features/Neopian Times over the next two days. I'd wager that this is the least of everyone's concern right now (because we all just want Neopets) - but in any case, Poogle Day will be punted until the site comes back up, with the next issue of the Neopian Times coming out Monday.

6) The Habitarium and Petpet Park will no longer exist! As we've said before, be sure to milk your habitariums while you still can!

7) There may be broken images on JN during the Neopets downtime. This is an unfortunate side effect of the site being moved, but is something that we're aware of. Sorry about that!

At least Terry's funtat will still be live!

Now... get your dailies in, fulfill your games craving, and make sure your pets are fed before you say goodbye to them for two days! (Unless you really want them to be famished for another two days on top of the however many years they've been famished already.)

We'll be sure to let y'all know when Neopets comes back! Stay tuned to JN or @jellyneo for updates!

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