Hi Country Queen! I'm sure there are many premium users who hope this question will be answered. Many of us are plagued with glitches causing us to miss out on many of our premium perks. Personally I have not gotten a collectible card since August, any Space Faerie scratch cards since some time in October, did not get the NC collectible for November or December and the premium dreamium boon from the obelisk doesn't work either! Is this being worked on? Is there a problem that is difficult to solve and fix? My ticket is a work in progress since a week after making it in October. It would be nice to know whats going on. ~ blue_eyed_tiger_j
Hi! So first of all, we're really sorry for the ongoing issues! Like I just said above, our E-wallet fixed the issue with neocash not showing up upon purchase. Now, their focus is completely on resolving the outstanding premium issues, so rest assured it's actively being worked on! Basically what's mostly going on here is a communication issue between the E-wallet system, and ours. Since the script that grants those items is separate from the check that allows users to keep perks like the 5th pet slot and Super Shop Wizard, you can get some inconsistent results. One thing to check though, is that your premium membership is current. For several users, their membership has lapsed, but because they have not lost some perks, they're unaware. Check your membership management page and verify that your last premium payment was charged successfully. If so, and you haven't received collectibles or scratch cards, be sure to send in or keep updating your ticket, our team will get to you as soon as they can! As I said, fixing that communication issue is the top priority for our E-wallet provider right now, so it should be resolved soon!