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More Site Errors, CAPTCHAs Deployed Across Neopets
  • Posted by Dave
  • Posted on September 13, 2019, 11:03 am NST

UPDATE: It appears that the changes deployed earlier this morning have now been reverted due to the issues that have cropped up.

It looks like Neopets has re-enabled the "firewall" that was deployed last Sunday (and causes issues around the site throughout Monday and Tuesday).

However, this time, instead of the "gateway" errors we saw across the site earlier this week, CAPTCHAs are instead being used if you browse the site too fast or appear to be a bot.

In addition to the sitewide CAPTCHAs, various site features such as item popups in inventories and the New Features page are broken. New Features and item popups seem to be working again!

These new features are intended to stop bots and scripts that are against the Neopets rules from accessing the site, but it seems that many real Neopians are getting caught up in the net as well.

Let us know in the comments if you notice any other errors or breakage across the site.
Follow @jellyneo on Twitter for all the latest #Neopets news!
purplebin, 09/13/2019, 11:12 am NST
When I try to update my Turmy page I get a message from Stackpath that I am blocked, and I don't get even a chance to prove I am human.

zeffypop, 09/13/2019, 11:13 am NST
I got blocked for roughly 15 minutes. I'm assuming just from opening pages too fast? I was using the lottery links here on JN, hopefully this doesn't stay an issue.

penelopemustardson66, 09/13/2019, 11:14 am NST
I get
"This website is using a security service to protect itself from online attacks.
This process is automatic, you will be redirected to the requested URL once the validation process is complete."

But the page never loads. Can't do anything.

penelopemustardson66, 09/13/2019, 11:19 am NST
Tried using FireFox instead of Chrome, works fine now?

dillpickles, 09/13/2019, 11:19 am NST
That's what happened to me when I tried to run dailies. No warning, just BAM blocked, from everything. Guess I won't be running dailies from a folder of tabs anymore. Sigh. This really makes it more difficult. It was so nice to be able to have it open all of them, let them all load, then go and click through each one.

dave - JN Staff, 09/13/2019, 11:20 am NST
@penelopemustardson66 We've heard a few reports that clearing your cookies would fix some things (changing your browser is basically starting fresh with a clean cookie slate).

I personally wouldn't recommend clearing *all* of your cookies, as that's a bit nuclear... but if you know how to clear cookies for *just* Neopets.com in your browser, that may be a good workaround. (You will get logged out of Neopets as a result of that.)

tamora, 09/13/2019, 11:28 am NST
I'm not even getting a Captcha! I tried to go to the Healing Springs and immediately got a page saying I have been blocked to protect the site from online attacks!

annie123, 09/13/2019, 11:41 am NST
Tnt said on their facebook page that theyre getting to work on it, so hopefully they'll be removed soon!

aisies, 09/13/2019, 11:48 am NST
This is so incredibly stupid. All I did was click one of my dailies from my Jellyneo dailies and I get BLOCKED instantly! WTF!

karol_sm, 09/13/2019, 11:49 am NST
may this all about updating the site for flash stuff and everything else?

ldybadger, 09/13/2019, 11:59 am NST
Flash isn't working. I can't get Neopia Central Map to load.

topaz644, 09/13/2019, 12:09 pm NST
Interesting. My regular comp is temporarily out of commission so I hooked up my ancient laptop. The first thing my ancient firefox told me when I went to Neo was "this site is using *somethingsomething* to protect against attacks and you are being redirected.

jessalynn, 09/13/2019, 12:33 pm NST
Great...this will affect the Neoquest games.

tamora, 09/13/2019, 12:41 pm NST
I'm unblocked now, but that killed my lunch hour that I was going to spend on Neo, sigh.

catsrnice, 09/13/2019, 1:08 pm NST
Does it break stowaway sting and games again?

And if not and it magically works could we remove the shop captchas to make RSing a little more fun?

dave - JN Staff, 09/13/2019, 1:12 pm NST
@karol_sm: No, this likely has nothing to do with Flash going away.

trisangum, 09/13/2019, 1:39 pm NST
TNT is killing the game

topaz644, 09/13/2019, 2:02 pm NST
Went to pay Snowy a visit. Sorry, you have been blocked.

This website is using a security service to protect itself from online attacks. You performed an action that triggered the service and blocked your request.

topaz644, 09/13/2019, 2:05 pm NST
Okay now I cannot access any page at all. Gonna close my browser and try signing in again.

aisies, 09/13/2019, 2:15 pm NST
I found that this doesn't block you the user, it blocks the browser, at least it does for Firefox. My niece got blocked several times already and once that happens you can't even get any neopage to load at all on the browser, but she signed on with another browser minutes later.

topaz644, 09/13/2019, 2:19 pm NST
I signed back in with the same browser and no problem so far. I did, however, erase my history as I always do when closing a browser.

topaz644, 09/13/2019, 2:21 pm NST
I wonder what is this supposed action we've done. Visiting a page? Hello.

jessicasnursery, 09/13/2019, 2:31 pm NST
I tried to edit my profile and got blocked when I clicked to save my changes

"Sorry, you have been blocked.

This website is using a security service to protect itself from online attacks. You performed an action that triggered the service and blocked your request."

spoocey, 09/13/2019, 2:40 pm NST
I have been blocked with no captcha for refreshing my inventory.

rodgerflint, 09/13/2019, 2:43 pm NST
Sorry, you have been blocked.

Tried to restock hahaha this site is so broken these days it's sad

jade_the_bard, 09/13/2019, 2:44 pm NST
I haven't been able to get in any part of the site since this morning, the page doesn't even go to the "sorry you're blocked" screen, it's just loading indefinitely, no matter what I do. I'm sad.

tatoferret, 09/13/2019, 2:47 pm NST
So, the dailies tabs that I paid money for make me lose access to the site altogether...

aisies, 09/13/2019, 3:08 pm NST
If you've been blocked for Firefox,

Go to the top right corner and click the 3 horizontal lines.
Click Options
click Privacy & Security
Under Cookies and Site Data, click Manage Data
Then search Neopets, and select the ones that says, neopets and delete/remove them
And lastly log back in

recklesse, 09/13/2019, 3:09 pm NST
This process is automatic, you will be redirected to the requested URL once the validation process is complete.

Been hanging on that page about 10 minutes now. On my ipad. Either it doesn't like my ad-blocker or it hates apple devices.

Loaded after about 40 seconds on my laptop. Maybe I need to beef up security on that one.

aisies, 09/13/2019, 3:10 pm NST
I think when you go to log back in it ask you to prove you're human.

infernodragon02, 09/13/2019, 3:10 pm NST
It worked for a bit, and then I'm back to StackPath for the last hour or so.

tamora, 09/13/2019, 3:36 pm NST
Wow, I got this insulting response from Rico at Support:

We're working with some new security features that is why you received that error.

Try clearing your cache and cookies.

Also refrain from doing any actions that may seem suspicious and set off the tools.

---- I don't think it's reasonable for any website's support staff to ask you to clear your entire cache and cookies, which will log you out of everything you use. (Clearing cookies for just that website is fine.) And I just LOVE the implication that I was doing something "suspicious".

foxlover, 09/13/2019, 3:37 pm NST
Y'all mad at TNT, but I think you should be mad at the cheaters that cause them to be concerned about opening too many tabs too fast, viewing user/pet lookups, etc.

recklesse, 09/13/2019, 3:40 pm NST
Also refrain from doing any actions that may seem suspicious and set off the tools.

Trouble is, that seems to be doing anything at all on the site for some people/devices. They might as well tell us not to play.

rosi, 09/13/2019, 3:53 pm NST
Oh the irony that today's featured game is TNT Staff Smasher *rolls eyes*
Sorry for my lighthearted comment. All these problems makes me lose the will to do anything at all on the site

scarlet189, 09/13/2019, 4:08 pm NST
And that is precisely why I am staying off the site until this is fixed. I will not risk my main accounts and sides if everything keeps getting blocked for stuff we can do very quickly in a non-cheating format.

mogster, 09/13/2019, 4:50 pm NST
Click slowly? How fast are you guys' internet? Mine is slow and not having problems yet. Is it somehow figuring humans can't click/process that quickly?

topaz644, 09/13/2019, 5:03 pm NST
--refrain from doing any actions that may seem suspicious--

I clicked my dailies link to visit Snowy. That was it. The page never even loaded. I had to close my browser and sign back on.

jessalynn, 09/13/2019, 6:28 pm NST
This thing is just overall confusing if you ask me. *_*

mistyraider, 09/13/2019, 6:33 pm NST
How strange I clicked on Qasalan Expellibox from jn's list of dailies and got a message "You must be logged in to play this game." When I click on login, there I am all logged in (didn't have to do anything). Then went to NC Mall and I can see everything, but again, I'm not logged in.

Are they trying to kill the site? It's my understanding the the NC Mall helps pay for the site. But how can a person buy anything if that page doesn't think you're logged in. I've been away for a week. I think I may stay away a bit longer til they fix stuff.

joltzi, 09/13/2019, 8:48 pm NST
How is anyone supposed to get any trading done with this craziness? Might as well discard my tl and give up nc if this is how they are going to run things.

wonko042, 09/13/2019, 9:41 pm NST
Oof. Scripts can pass captcha pretty easily these days. Pretty sure that's been true for something like ten years now...
Crossing my fingers that this isn't what they've landed on for a long-term solution. It's only going to slow down real people.

vaporesque, 09/13/2019, 9:47 pm NST
Apparently green listing JN is still an issue, as I am still getting the "This process is automatic, you will be redirected to the requested URL once the validation process is complete." using JN shortcuts. At least it actually redirects properly.

jade_the_bard, 09/13/2019, 11:42 pm NST
I've written support, I've rebooted my computer, I've cleared history, cleared all Neopets cookies and STILL can't get into the site. I've been playing for NINETEEN years and am beyond angry about this stupid firewall BS.

catsrnice, 09/13/2019, 11:53 pm NST
For the record I haven't had ANY issues w/ it yet.

apophis324, 09/14/2019, 3:29 am NST
Yay more problem fixes that cause more problems than fixes! What's the next thing they'll try? Block people playing from outside the US? You know them Russian bots and stuff! *shakes cane at air*
Does anyone know if this affects movement from that other Neopets fan/helpsite as well? That one that's a bit more sunny?

topaz644, 09/14/2019, 7:07 am NST
Things are looking good for me today. Hopefully they're getting the fine tuning done?

purplebin, 09/14/2019, 8:01 am NST
Everything was back to working for me yesterday, but now I'm getting the Stackpath thing again when trying to edit my Turmy pet page.

sketch, 09/14/2019, 8:19 am NST
I can't do anything without having the "this website is having a security service..." Infinite loop page

sketch, 09/14/2019, 8:44 am NST
Only on mobile nothing works though, it seems that it works on my computer at least...

apophis324, 09/14/2019, 10:47 am NST
Hmm.. So far the gateway thing is back, but it doesn't seem to ban me just for having more tabs open for my dailies, opened through that aforementioned sunny fansite..

yerimiese, 09/14/2019, 11:36 am NST
I haven't tried Neopets on my phone but I am not having a single problem on my PC.

topaz644, 09/14/2019, 2:33 pm NST
I've opened multiple tabs and windows, from JN and just wandering around Neo. No problem making bets, restocking.Doesn't mean all is well but I'm not pulling my hair out. lol

cherriterri, 09/14/2019, 3:32 pm NST
I cannot log in on my account and my sides. Get bad password error. Used both Chrome & Firefox. my husband can't log into his either.

stonemonkey16, 09/14/2019, 3:42 pm NST
What is this?
This website is using a security service to protect itself from online attacks.
This process is automatic, you will be redirected to the requested URL once the validation process is complete.

Its a lie is what it is. It just keeps buffering and does absolutely nothing. I cleared my Npets cookies and still nothing. I REALLY resent the implications that I have to clear out cookies from non-related sites I'm using at the same time because the "security site" can't tell the difference!

topaz644, 09/14/2019, 4:23 pm NST
cherriterri,The bad password error probably means that you haven't changed your password in a long time.

recklesse, 09/14/2019, 9:25 pm NST
Its a lie is what it is. It just keeps buffering and does absolutely nothing.

Same here. Turns out my AdGuard for iOS/ safari blocks the script it’s running, so it sticks in an endless loop. Not prepared to turn it off every time I want to check the Neoboards.

katina_choovanski, 09/14/2019, 9:51 pm NST
*facepalm* They're probably trying to do too much with to few staff-as does any 'boss' company. They're the 'boss' and the staff and it's customers are less than...

lenneth10, 09/15/2019, 6:37 am NST
I get the same message "This website is using a security service to protect itself from online attacks."
I'm getting tired of it ù.u

ladymoreta, 09/15/2019, 8:17 am NST
Mange to look at 5 pages, then seemed to be locked out. Can't do my dailies or anything.

Hope they sort this out, as you just can't 'play' Neopets at all.

kentuckyfrychickenrl, 09/16/2019, 10:36 am NST
I'm getting this message when I try to update my userlookup:

Sorry, you have been blocked.
This website is using a security service to protect itself from online attacks. You performed an action that triggered the service and blocked your request.

combustibles, 09/16/2019, 2:59 pm NST
When will they learn that introducing captchas won't stop cheaters..

burnintoflames, 09/16/2019, 9:50 pm NST
I have no idea if this has been discussed already but I remember when I logged in on one device I got logged out from all other logged in places.

I noticed last week I can now be on desktop and mobile without getting logged out. I also changed my password and that didn't log the mobile out either.

contessa, 09/17/2019, 7:44 am NST
kentuckyfrychickenrl -
I just turned on my computer and I came online today and I got that same thing when I tried to log in. Closed the tab, opened another one and logged in just fine.

I'm glad this thread is here and that I had already seen it a day or two ago, because that message did NOT make me feel secure, instead it is a bit unsettling and obviously doesn't do much security wise if all I had to do was shut that tab and open a new tab to log in?

born2b_59, 09/18/2019, 1:05 am NST
Posting scores like "sutek's tomb" is not going through, yet again, so I guess I cannot work on my shop either, for that takes too long.

crowinmum, 09/18/2019, 4:01 am NST
Hello, I havent been on Neopets for awhile, but been calling in the last week, a couple of days ago I came across this Stackpath thing, the page that says it will redirect you to URL once confirmed etc etc which never does. It is disconcerting, I dont leave it ticking over too long because it is scary and I wonder what it is doing!!! I can see that through the posts same things are happening. First time into Neopets and I can navigate a few pages, as soon as I go to my shop or bank so far it goes to the Stackpath page. Until it wont let me do anything even after closing a window and opening another. Are we not allowed to play on Neopets anymore? I have emailed Neopets support but a lot of others have been doing the same thing. And what is going on with that .... cant put in a ticket anymore apparently......what is going on???

apophis324, 09/18/2019, 10:54 am NST
@crowinmum Ahhh, the ticket system. When was that taken down because they were working on something else? Last October? Was it earlier? I forgot.. Maybe even longer ago.. That's JumpstarTNT for you: Take something down because they're 'working on it' and then it never gets fixed...

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