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Premium Renewal Issues Compensation
  • Posted by Dave
  • Posted on September 12, 2019, 11:24 am NST

Late yesterday, TNT sent out a batch of Neomails to users who may have had troubles with their Premium renewing over the past year or so. Specifically, if you had a monthly membership you had to manually renew it each month you wished to continue, which became rather annoying for some.

If you were one of the affected users, TNT is offering to deposit 500 NC into your account if you have an active Premium subscription at any point during September. (Meaning, you could sign up now and get 500 NC.) The bonus NC will be deposited on October 1st.

Dear Neopians!

If you are receiving this mail, then we are aware of some payment issues that have been occurring over this past year that may have caused your Premium Membership not to renew. We wanted to sincerely apologize for the inconvenience and let you know that issue has been resolved.

To make up for this issue and as a sign of appreciation for all our Neopians, we would like to offer you 500 free NC if you hold any current premium subscription plan during the month of September.

If you would like to reinstate your Neopets Premium Membership, please purchase any of the plans (monthly, quarterly or annual) by September 30th, 2019 and we will award your 500 NC on October 1st. If you have already reinstated your plan and are currently Premium, you will also get awarded the 500 NC in October.

Again, we apologize for this inconvenience but value your patience and loyalty to Neopets!

- The Neopets Team

This offer is only valid if you received a Neomail from TNT. If you did not receive the Neomail, then you will not receive 500 NC.

Did you receive a Neomail from TNT? Let us know in the comments, along with what type of subscription (monthly, quarterly, annual) you had!

And don't forget, the annual Premium sale is still active! Until the sale ends on October 1st, you can purchase a year of Premium for $49.95 instead of the usual $69.95.

Premium Discount Details »
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