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HTML5 Customisation Bug Survey
  • Posted by Dave
  • Posted on January 16, 2021, 9:19 am NST


Having trouble loading your closet of wearables in the new Customisation app? If for some reason your items don't load at all, then TNT has a survey for you!

NOTE: this survey is only for one single bug with the Customisation closet. If you can see the items load on http://www.neopets.com/customise/, then this survey is not for you. Please don't submit other issues, as that will simply slow TNT down with fixes.

With that said, if you can't load items at http://www.neopets.com/customise/, then go ahead and submit away:

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There are 32 comments below. Add yours!

purplebin, January 16, 2021 10:30 AM NST
I'm glad I took everything out this fall, although now it's back up to nearly 1000 items (lots of PB clothing!) and is starting to lag again.
The NT editorial says the problem isn't related to how much is in the closet, but people reporting problems do have a lot of items.
mavegibson, January 16, 2021 12:58 PM NST
TBH I haven't been playing Neopets much these days. I'm not sure how long I'll stick with it. I've lost all enthusiasm for it with these changes. Having to navigate the site using bookmarks and not being able to do most of the things I had enjoyed really does that to a person. Customization was a real deal-breaker for me with the switch. I told myself that if I couldn't get my closet to load on the new site that would be a deal-breaker for me. And here we are.
chrissy, January 16, 2021 1:34 PM NST
mavegibson - everything you just said i agree with 100%. I'm not on Neopets much these days. The main things i enjoyed doing are ruined right now - games and customization. Even the few converted games isn't working right for me, kass basher is extremely jerky when i try playing it and the wind speed seems so messed up IMO. So basically i'm on Neo to collect my bank interest and Trudy prize and to do my daily faerie quest and i'm done. I feel very disconnected with the site i once loved.
zinkro, January 16, 2021 2:57 PM NST
I hadn't tried to customise yet, but I got the no items found error every time I refreshed. I have 1100 items in my closet. Filled the survey
rodgerflint, January 16, 2021 4:09 PM NST
I think what's happening is the site isn't loading in the pet correctly and it never seems to want to switch what pet it's trying to customize when you click on another one. Sometimes I *can* get it to work but only if I got to SPECIFICALLY that pet's URL in /customize
galifan, January 16, 2021 4:38 PM NST
I know it's a project to switch over the wardrobe, is there a plan though?
roshchodesh, January 16, 2021 5:34 PM NST
roshchodesh, January 16, 2021 5:36 PM NST
Feel the same
Bank interest
check neomail
look for treasure
mavegibson, January 16, 2021 5:38 PM NST

That's the extent to which I've been participating as well, although I've been still buying stocks.

I haven't even been doing NC trades lately because a] what's the point? and b] so many things are unconverted and there's no way to know yet what is working and what isn't.
specioid, January 16, 2021 5:38 PM NST
Wow! I must seem like a hoarder. I have 1949 items in my closet.
supertualet, January 16, 2021 6:27 PM NST
Checked just now on my main and yup, items not found. And on my side my items load, but the problem is that when I try to put a background on my pet it only shows on her petlookup, but everywhere else it looks blank (sidebar, userlookup, neoboards, etc). Another bug I guess? Maybe it's a problem with UCs? cause I can customize my converted there just fine.

And sameee, I only login for trudy, bank, a few other dailies and then leave. Today I got a draik mp and was like, I'm gonna throw it to my shop! I look for the price on the SW and realize it's still broken and you can't refresh... Then I go to inventory: loading. Click on the mp: loading. Throw it to shop: loading. Dude that cloud jubjub is getting on my nerves and the beta thing in general makes me feel so frustrated and unwelcomed...
shia, January 16, 2021 8:02 PM NST
"the new Customisation app"? You guys have been giving us the heads up before even Neo for the past year but are still behind on the Flash conversion. With respect, truly. But I can't preview any new items without going to DTI now, going to the Beta site, searching for my own pet and then typing in the new item names to see a preview. I love that you have the option to 'sort by new' but I'm also annoyed that you're the only Neo item site with it.
xid, January 16, 2021 8:21 PM NST
Thanks for posting this. I hadn't used the new customization and just discovered I have this problem on my main, so I've submitted the survey. My other accounts load the closet, though poorly *drops single tear over the end of flash*, which is why I think it may have to do with the quantity of items.
To be honest, I'm not doing much on Neo these days. I'm still not comfortable with the new awful layout.
katina_choovanski, January 16, 2021 11:18 PM NST
I'm not removing 6800 items from my closet. Just NOPE. If I have to, I'll just show up for dailies, and go play Elvenar.
Just an add to--the Ice Stalagmite BONUS for premium members is disgraceful. How many stalagmite type wearables are there--TONS! Enough anyway. Tried customizing on a side thinking there are less items in my closet there, it should work. HA! Stupid me. Items keep showing up as applied even though I'd removed them. Some items affected the way my Kacheek looked--would remove body, arms, at one point all I had was a head! And THEN this blue Acara shows up 'poof'! I don't even OWN an Acara for cryin' out loud. If I only spent a dollar for every item in my closet, that's a TON of money. NOW they are addressing closets?? Had all last year to start this. Dailies, guild posts, and I'm done for the day.
belle_kitten, January 17, 2021 1:48 AM NST
My items are showing up...but my NC ones are not available to use ,my poor peophin is naked with her Tryannian armour.
shakespeareofborg, January 17, 2021 3:08 AM NST
I'm just glad I changed my pets customs before the end of Flash, I'd hate for them to be stuck in their festive outfits forever!!
yasmin_sb, January 17, 2021 3:36 AM NST
Thank you for sharing this link! I heard there was a survey but could not find a link for it.
As of this week I can't customise at all on my main; it says there are no items found and I also can't switch between pets. I have no issues on my side accounts though.
yasmin_sb, January 17, 2021 3:38 AM NST
Hey Shakes! I did the same as you; got all my customs updated while we still had access to the original customisation page.
Right now I just want to model items for JN and the 'no items found' message is driving me crazy!
mavegibson, January 17, 2021 6:11 PM NST

I'm SO GLAD I didn't have time to customize them this Christmas!!
biediep, January 18, 2021 2:44 AM NST
Filled it out! I noticed that when clicking other pets from the customization page, it would pretend to load but not actually switch pets, so I filled that in too. But I manually tried to customize every pet on my account and none of them nor my closet items load. I thought this was just a problem everyone had with beta but of course it was just my luck, as always.
roshchodesh, January 18, 2021 1:37 PM NST
Ohhhh,the SURVEY. Oh, no, really... the SURVEY
you'll need pen and paper and lots of time to research all your accounts and all pets, in order to answer the questions, but you won't know that until you find out they ask stuff you didn't know you needed to know before starting the survey! So, *if this post is okay with jellyneo (and please delete it if it isn't)* I'm posting the Survey Questions which I hope will help you prepare!!!!

* 1. Do you see the image above when you load into customization despite having items in your closet? (image is frowning Yellow Acara with 'NO ITEMS FOUND' underneath)
=== check YES or NO

* 2. If you answered “YES” to the previous question, please give us the username of ONE account that you are seeing this issue on.
(Note: If you have multiple accounts with the problem, choose one to answer the below question and list the OTHER ADDITIONAL accounts in Question #6)
=== in space provided, type in USERNAME of ONE account

* 3. Do you always see the “No Items Found” error or does this happen only sometimes?
=== click ONE

* 4. If you see “No Items Found” and have items in your closet, have you EVER been able to load wearables into the new customization app?
=== check YES or NO

* 5. Do you see the “No Items Found” when only on a specific pet?
=== check YES or NO

6. If you answered “Yes” to the previous question, please give us the petname that you are seeing this issue on.
=== three separate lines available to input PET'S NAME (please refer back to question 2 in case you have additional input from that question - it goes here)

* 7. How many items do you currently have in your closet? (You can check the quantity here: http://www.neopets.com/closet.phtml)
=== enter NUMBER in space provided

8. Please list all of your account UNs [User Names] that you have this problem on. (Note: We believe based on information gathered from users previou
roshchodesh, January 18, 2021 1:46 PM NST
8. Please list all of your account UNs [User Names] that you have this problem on. (Note: We believe based on information gathered from
users previously that this is an account-based bug rather than user/browser-based).
=== There is space to input up to FIVE User Names

* 9. Outside of the above bug, what other issues have you noticed in customization? Please check ALL THAT APPLY.
=== choices
[space to provide additional information]

* 10. As of today, have you noticed a change in quality of the item art? We’ve published a fix that hopefully addresses some concerns users had.
=== check YES or NO
clanfever13, January 18, 2021 11:07 PM NST
with the others about how the site feels. It's not good. I know flash was breaking, but weren't most of the pages HTML only anyway?
gigiamore, January 19, 2021 6:49 AM NST
@clanfever yeah, they were. I check Jelly every day but I've not been on neo since the switch. Cancelled my premium too, first time for 7 years. I just can't do it anymore
quailbat - JN Staff, January 19, 2021 12:57 PM NST
@galifan, @shia - We are still working on converting our Wearable Previews + Wardrobe. Hoping to have something fresh by the end of January!
caelan63, January 19, 2021 5:59 PM NST
What about used to before figuring out how to fix it?

Just mass exile a whole lot of stuff out of your closet.
jessalynn, January 19, 2021 6:03 PM NST
What about the fact that not everything loads in customization with AND without the limit? Should I participate in the survey?
cat, January 19, 2021 6:58 PM NST
I could use the customization program back at the beginning of December and even customized some of my pets for Christmas, but now it won’t work. The only thing I can think of is that the items I added from the Advent Calendar and Stocking Stufftacular made the difference. I’m also annoyed that not all the new items are compatible with the new customization system. I can understand needing time to update existing items, but items like the new dyeworks versions of existing items shouldn’t have that issue.

I’m also discouraged by the lack of important inventory links.
cat, January 19, 2021 7:00 PM NST
With my main I can only customize my UC pet (ironically), the others show no items. The only thing I can think is that my UC can only use backgrounds and trinkets so fewer items appear in closet when I customize her.
xxsinger, January 23, 2021 2:48 PM NST
Some items are showing for me in customize page, just 1 FG isn’t showing for 1 of my pets which is the DWs Purple & Green: Pastel Pumpkins FG
annw, January 25, 2021 12:23 PM NST
Is there any update on when the customization bug will be fixed? I am using chrome and it shows my closet is empty, and it has been like this since flash left.
I can see my closet on my side in firefox, but there are far less items in there than on my main
And yes, I completed the survey
dave - JN Staff, January 25, 2021 1:03 PM NST
@annw: No updates yet.

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