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The Neopian Times Editorial is a (usually) weekly column hosted by The Neopets Team that answers questions direct from Neopians. Unfortunately, these Q&A's are not easily searched on the Neopets site, so we've created our own searchable database. Convenient for looking up past answers!

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Is the Support ticket system ever going to come back? It's been a really long time :( ~~kimchica

Hi, The support system is alive and well, there is just no form anymore like there was with the system. With the new system, it is all done by email. All you need to do is send an email to support@neopets.com and include your username and basic information about your account or issue. If they need more information they will email you back and let you know.
Just a side note here, you will immediately be issued a ticket number when you send in your ticket. If you don't get this automated email, that would mean that we have not received your ticket. In that case, try using a different email and re-send your email ticket in.

From Neopian Times, Issue 901. JN Editorial ID: 20495