Neopian Times Editorial Database
The Neopian Times Editorial is a (usually) weekly column hosted by The Neopets Team that answers questions direct from Neopians. Unfortunately, these Q&A's are not easily searched on the Neopets site, so we've created our own searchable database. Convenient for looking up past answers!
To search, just type something in the box below! (The fewer words, the better... usually.)
There are 11,442 results for you search.
Page 5 of 382 (11442 Results)
Hi TNT, I have heard from several people who have received e-mails from email@example.com advising them to click on a link to change their password. Can you please confirm that these e-mails are legit? I personally have only ever received e-mails from firstname.lastname@example.org, and I think most people are a little wary of receiving these types of messages, especially if they include a link to change a password. Thanks!
Hi there this is a great question! So it is legit do not fret! This is a message from our official neopets email. Support only handles individual ticket responses for account issues. This is just an automated email to ensure the safety of your account when your password has not been reset in a long while.
Hi. I have 2 small things for Donny, and would appreciate it if they were fixed. I noticed that the thumbnail images for 2 of the new Dyeworks items are incorrect: --DW Yellow: Seashell Throne--has thumbnail of original Seashell Throne (wrong color) --DW Green: Maraquan Silver Markings-- The other 2 colors have a shell with the colored dust coming out, but the green color has a different image. I suppose this is an error?
This should be fixed now, such a weird issue. Idek how that happened...
Hi. I have one small thing for Donny. For the new Jeran Collectors Time Travel Portal Background, the description says that it is from the Pirate Adventures collection. It should say Lost Returned.
Oopsies, should reflect accurately now!
Do you like Jeran? Do you think he should have more events, items, and such?
Cryptic...but yeah I agree he's a pretty epic character.
Im loving this new cloak! But on the aisha the hood of the cloak is missing its back! Can you get this fixed? My aisha is getting chilly with that breeze on her head!!
Done & Done!
Can we get some info on what we can expect for Neopet's 20th birthday? And confirmation on avatar(s)?
Can't give any spoilers quite yet but just know we are planning some fun things. And you may have seen the 20th anniversary avie that will be given out for all as well.
Hi there! Several months back, I requested a wraith hissi for hissi day. My request made it into the NT, and you forwarded it along to the art team. I knew it wasn't a guarantee, but on hissi day the wraith color was released!! I just wanted to send a HUGE thank you to the team for making this dream come true, and with my premium species perk and a paintbrush purchase I have a very happy wraith hissi! I am so in love with this new transformation, THANK YOU for taking in requests when possible and for creating a site where communication goes back and forth between staff and users! I really just wanted to send some good vibes along to you all!
Ahh yay! Wraith Hissis for the win!
Can you please fix the Striking Red Embroidered Gown? It's not working on some pets, Draiks in particular... Thanks
I have put in a request to fix this i'm hoping we can correct this.
Dear Editor, fyi, the winners of the Caption contest that ended Wednesday July 31 still haven't gotten their prize or trophy! Can you look into it? Thank you!
So sorry about that, August came so quick. Prizes have been granted!
The new dyeworks are amazing! Butttt I noticed the description to the original seashell throne was changed! :o could you fix it?
Done and done.
Donny's Corner: Donny has been hard at work, working on various fixes on the site including mostly mobile conversion and art fixes.
Hello, the recent batch of dyeworks are gorgeous but unfortunately have some glitches. Dyeworks Black: Golden Sea Star Wig is layering on top of pet's heads so you can't see their faces. All of the new Baby Wading Pool colours don't work for Baby Vandagyres. Can you please look into these? Thank you in advance! ~~degenius
Yes we've actually fixed this now so should be all good. As for the wading pool sadly that is because this item was created before the baby vandagyre came out so sadly they do not get this item.
Hi TNT ~ question for ya. Last month, I was posting good luck on the pound chat while advertising for the Caption Contest in my signature. I was swiftly warned for spamming and took the hint; I never did it again. Fast forward to this month, I see many users posting good luck on the pound chat while advertising CC. Can you clarify what is allowed and what isn't?
The rule is that you can have the Caption Contest link in your NeoSig as long as you are constructively contributing to the conversation of the board. We do not have a limit to which boards you can have this NeoSig unlike the Beauty Contest rules. But you cannot just post "GLT" or other things that add nothing to a conversation just so the NeoSig is seen. You should also not be creating boards for the sole purpose of advertising.
A few weeks ago, I sent an email to recover my old account, (I wanted to use it as a side, and I made a new account that's now my main) but the attempt was unsuccessful. Desperate, I kept trying different birthdays until I was able to log in.(I should double check for typos next time) However, I'm scared of transferring items between accounts since I contacted support. Is my old account doomed?
No, the account is not doomed. If you want to start using it as your main, it would be fine to send everything to that account. If you are going to make it your side account, then you can send everything from that account to your main. Just remember if you are changing mains, please allow at least 24 hours between any dailies or other activities that award prizes or points on your old main to your new main. And as always only play games, buy and sell, or do any other activities that give prizes or points on your main.
Will there be any more map revamps anytime soon? I think most of us were enjoying seeing more visually appealing maps and then they just stopped. Will the others get their spotlight anytime soon? ~~chocolatjellopudding
Gradually, yes. One more map should be out pretty soon, but the others will take longer.
My dearest TNT, what happened to the release of Rukis for Ruki Day? I was so excited to make one. ~~lil_kaiju
Ohhhhh dear! WHAT happened to the release of Rukis for Ruki Day?! Fret not, dearest …., for we'll make sure you can create a Ruki on 5 August instead.
So I seen the preview for the possible mobile version if neo and I liked it! Butttttt when i seen the favorites tab i wondered, what about premium people? We get the favorites/dailies tab with premium and I was wondering if there was gonna be something for premium people? Will we still have our premium tool bar? I love it so much and I don't want it to disappear! ~~_sissiy_sis_369
The premium toolbar isn't going anywhere. As for the favorites tab in the new site design, it's a pretty cool feature that we're excited to offer all our players. And for our very special premium players, we'll have a different exclusive feature for you to enjoy instead!
Hello! I was unable to attend Comic Con but I am in love with the 20th anniversary pin. Is there any possibility that this pin or other pins from the Con will be made available to purchase for the users who were not fortunate enough to attend? We would love to support the site from home! Thank you ~~derrangeddragon
This was not in our plans, but we have a lot of you asking about it, so we're looking into a few options.
Are you guys still working on 2-factor authentication? We're all desperate for it! ~~welikedots
The first step is to switch over to HTTPS. We're working on that. 2-factor authentication is something we'd like to take up after that, so no, we aren't working on it at the moment.
Custard Usuls - Bio body re-exported.
Darigan Lupes and Draiks - Re-exported bio head for both the pets
Transparent Unis - Bio body re-exported.
Island Buzz - Wings are re-exported.
Electric Buzz - The spikes on their head sometimes reverts to a basic colour's spikes. They should always be blue. Re-exported.
Darigan Blumaroo - give hind files to re-upload on the currect zone.
Darigan Kacheek - Pet's hair (Hair Front) no longer shows up on the pet even with no other items worn. Or it's been replaced with a basic Kacheek's hair.
Polkadot Mynci - The pet's head is missing when viewed in Flash
Facial Feature Issues
Female Christmas Meercas - re-exported Eyes
Grey Lenny - re-exported mouth
Darigan Shoyru - male and female angry eyes re-exported
Transparent Korbat - Eyes are re-exported
Male Robot Quiggle - Eyes are re-exported
Male Pink Shoyru - Happy male eyes are re-exported
Maracite Ixi - Eyes re-exported
Guacamole Injected Hot Dog was reactivated
hi y'all! (: i was looking at my sweet little lutra petpet, and i noticed that they only have 3 colors to pick from! are there any plans to make more colors for this adorable petpet?~~ ninjarayne
There weren’t, but since you asked, we just made some. :)
Hello Neopets Team! I noticed you've been given quite a few ideas/requests for new Petpet colors, and I thought I'd add my own to the ever-growing list! May I direct your attention to the lovely Psimouse? Cute fella, a tri-eyed psychic mouse, sporting a little umbrella. This underloved lovely hasn't had a new color since 2007! I think this guy should have a chance with a new color, don't you think? Perhaps Faerie, or Royal? Or even Halloween, with it being native to the Haunted Woods? Regardless, I do hope you all consider this wonderful cutie, and that you all have a lovely day!~~tahaleya
Hi, TNT! I know Christmas is a ways off, but could we get a Christmas Miamouse? Miamouses, or is it Miamice, are THE most adorable petpets IMHO. Thank you so much for considering the request!~~blueberry_sweetheart
Hi Jayde! Hugs! I have a question. Since Neopets is also using Twitter and Instagram and we can post there and follow you there (which I do and am happy about it), is it allowed or not to tell friends in a neomail here (not on the boards) that we use also Instagram and where to find us there? Would like to know for once and all before I get another official warning for that.. Thank you for clarification! Hugs!~~marithdragon
Hi there, this is a good question. Sadly no, we do not allow users to exchange offsite information. We allow users to mention Neopets on Facebook, but not to give their personal information out. This is because we are still an all-ages site and do have many underage users. This is something we have always taken very seriously. So if we find offsite information being given or asked for, we will warn or silence when needed. So if you would like to mention Neopets on Twitter or Instagram here on Neopets.com, that’s totally fine! We just ask that you not give out your contact information there.
Hi there! Can we expect a Premium Sale this year? :)~~jett_antonio
Yesiree! The Premium Sale is coming! We are working on possibly implementing some news things so the sale is still in the works. But we will keep you updated when further details arise!
So last time the new toy flotsam's backfin was missing, this time I'd like to know if the eyes of the new Maractite Ixi are supposed to be like this? Maractite pets all have the same kind of eyes so is the Maractite Ixi with fuscia eyes the first of his kind? Id like to know if this was an "artistic" descision or a little mistake again. I hope it gets fixed in the near future as I like the original Maractite pets :D~~9nathali9
No just an upload error. To upload paintbrushes every single part of the pet must be uploaded individually including each and every emotion with different mouths and eyes. It can get quite tedious actually I've done it myself. But this has been corrected!
I don't usually write into the editorial, but I can't take it anymore! Most players agree CAPTCHAS are ANNOYING and make this site less enjoyable!!! In fact, many users have stated that they spend LESS TIME ON NEOPETS NOW BECAUSE THE CAPTCHAS ARE SO INTRUSIVE, RELENTLESS, AND DISTRACTING. SO PLEASE TELL US NOW, TNT: When are you going to get rid of them??!! Honestly SO MUCH of this game revolves around viewing user lookups and pet lookups, it ought to be a priority to remove CAPTCHAS now!~~zysen
We’re trying to redesign the whole user experience for when Neopets goes mobile, and CAPTCHAS, while useful in keeping the site secure, certainly loses points for messing with the user experience. If we can find a good alternative, we’ll be sure to go for it.
Hi TNT! Recently there's been some trouble on the Pound Chat with someone advertising a UFA pet but refusing to state the name. This means there's no way to actually know if the pet is real and applicants are supposed to blindly assume it's a legitimate pet. Is this allowed?~~pokemon_master_a74
If a user refuses to state the name of the pet, then that would raise our eyebrows too. The best option in these circumstances is to ignore the user and move on. Why invest the time in something potentially shady like that? We absolutely frown upon three-way pet trades. If anything goes wrong with these, we will not step in. They are done strictly at the users own risk.
I recently sent an email to recover my old account. The problem is that I might have sent in too little information about my old account. I know that sending in another email is considered spam and that I can't file a ticket. What am I supposed to do?
If you got a reply from the team with your ticket number, you can just reply to that and it will add to your ticket. If you did not get a reply, then you might want to send in a new ticket. If that still doesn’t work, try sending it from a different E-mail.
I know you guys get ton's of questions so I will keep it short and sweet... The Grave Danger Prize Pool has not been updated since 2014! Can we get a updated prize pool pretty, pretty, preeeeeety please?~~twilight_princess23
Sounds perfect for the month of Collecting!
O Queens of the Editorial, TNT staff members, assistants, interns and all those work behind the scenes *checks behind the veil between our devices and the website, aha! There you are!* I was wondering if it was possible that on the Premium bar, the Change your Neopet Species button's circle will light up when 365 days has passed, please? I'm pretty sure my 365th day was July 2nd but it is now July 8th and the only thing lit up is the Premium Scratchcards button (it always lights up every Friday) and Premium Collectible Cards lit up on July 1st (like it does every 1st of the month for as long as my Premium gets paid). Thank you. *bows out*~~perduco
This is a great idea, and we’re putting in a request with the dev team to get it done.