Neopian Times Editorial Database
The Neopian Times Editorial is a (usually) weekly column hosted by The Neopets Team that answers questions direct from Neopians. Unfortunately, these Q&A's are not easily searched on the Neopets site, so we've created our own searchable database. Convenient for looking up past answers!
To search, just type something in the box below! (The fewer words, the better... usually.)
There are 11,329 results for you search.
Hello! I saw that you replied an answer regarding the latest NC collectible, the Spirit of Slumbers Collectors Cloak, and I saw that you fixed the white back not only on aishas as was requested: you did it on all the species. The issue now is that Moehog, Poogle and Quiggle haves an extra detail of the design that needs to be fixed: They have an heart beating and that's belong to The Three Collectors Cloak, a very similar cloak that is really popular, but not to the Spirit of Slumbers :P Hope you can fix this. Thank you!
Yoinks...I have put in a request to change this. Thank you for letting me know.
Hi! *hand a big bowl of chocolate ice cream with cherries on top* Thank you TNT for working so hard on changing the Neopet's world from Flash to HTML! Speaking of HTML, I would like to make something for my pets web page, but I know nothing about HTML. Are there programs I can use to help me make those pages (like, I place the things I want in a "Word" style page, then access to the code, copy it and place it on my pet's page)? Are there any bases I can use? Or do I have to learn everything? Thanks!
We actually have a guide on the basics of html! Obviously we encourage to use other resources as well if you really wanna trick out your pages but we've got the basics covered for you right here!
Hi TNT! Could you please fix the NC item "Grundo in Uniform Plushie" for Xweetoks? It should be a handheld item for them, not a foreground-item sitting on the bottom
Hi there, so I totally see your point some of the older items from the site do feature them in hand but it seems over the years artists have put them further away from the hand as an artistic choice to better compliment it rather than trying to squish and dramatically cut off the art. So I believe the last version of the Xweetok holding it in hand was in 2014, after that it seems they made the switch to be foreground.
When are you all planning on fixing the Dripping in Ice GBCs? Traders are not happy that when they receive these, they aren't able to open them... This glitch has been going on for a long time... Please fix it... We paid for these!
I hear ya. We have this common glitch that just LOVES to undo our work for some reason :( I've gone ahead and checked all the correct boxes. You should be good to go now, so sorry about that.
how long until you retire the perpetual permanent Dyeworks items and have a new set of permanent Dyeworks items? what about retiring some of the NC Mall items that have been there bear long? there are about 90 items in the NC Mall that are commonly found through opening GBCs. I get it from a business perspective (gotta sell those Upcycle cookies) but surely some of them can be retired and you have new items every few years, yeah? we've got a Dyeworks re-released cap, MMEs RR cap, seasonal/holiday RR caps and now a Wonderclaw RR cap. the only (major) things yet to be touched are Key Quest token wearables and bonuses, Premium collectibles, monthly NC collectibles (5 per set plus the bonus) and Shenanigifts.
Definitely an interesting point...I will look into this for the next round of dyes.
Can you please add the Barf Boat Stamp to the Krawk Island album? There are so many unfinished albums. The others album are meant to be last resorts, not a collection in of themselves. Four others album pages is way too much. Please fill in the other albums first, and when creating new albums please come up with nicer themes. There is no reason why a Barf Boat Stamp with pirate petpets would not be part of Krawk Island. I hope this is fixed. Thank you.
You make a good point. Incidentally, this also happens to be the most common request this week. Krawk Island page it is!
Hi. I would LOVE to see more pet slots. New colors and color/species combinations have been released since the last pet slot increase, and I have no room for them. Pet slots could be available for purchase in the Hidden Tower or NC Mall, or they could be free. Ideally, I'd like to see 2 more per account, since there are so many new colors I'd like! I'd REALLY love unlimited pet slots. That would give users endless goals to work for, keeping them interested in the site, and a lot of those poor pets in the pound would get homes. However, if unlimited pet slots are a coding nightmare or not ideal from your viewpoint, then I understand. However, I'd love to see a few more.
We would love to introduce more pet slots too, but in a far more controlled way. The way the code is written, it would be difficult to allow unlimited pet slots, so that’s not something we’re looking at.
Hi TNT, I noticed the same user won twice within a week in the current storytelling competition. This doesn’t really seem fair (unless you literally only received one submission from someone who just won). Can you please try to prevent this from happening in the future? It’s nice to get different perspectives from different users. Thank you, Ellen
We usually do try to make sure that the same user does not win twice for the same story. However, sometimes the entry is that much better than the other options, and therefore the same user wins more than one time a week.
softly throws a coconut No worries, that one isn't evil, only delicious! But I do think we could use some new Evil Coconuts! The Coconut Shy hasn't had any new ones in the prize pool for almost 15 years, while there has been an album page ready for new ones since 2015 which begs to be filled up a little bit. With Halloween coming up in two months, could we maybe see some new Evil Coconuts get knocked down around then?
That’s a wonderful idea! I’ll have a programmer look into it and let us know how straightforward (or not) the code for Coconut Shy is!
Hi. I have one small thing for Donny: The new Seedless Skeem Jam appears to be restocking in the wrong shop right now. Right now, it restocks in Tropical Foods. Recall that the Skeem and the Seedless Skeem both restock in Brightvale Fruits. Wouldn't it make sense to move the jam to the Brightvale Fruits Shop, too?
Yes, it does, and therefore we have moved it.
Hi! Can we have any update when the "One More Time" perk from Living with Less will be active, if at all? It still says that "This perk has temporarily been removed from the possible outcomes."
This perk is now live! We will be closely monitoring it in case any issues arise.
Hi TNT, I think I've discovered a bug in Daily Dare 2019. I have tried sending a ticket, but as you are currently switching support provider for ticketing, I thought it was best to contact you on the Editorial. I logged in on Mozilla Firefox this morning and challenged Abigail on Carnival of Terror. However, when I opened the game page, I realised that it seemed that I hadn't pressed the button "Challenge Abigail". So I did it again, played the game and after sending my score, the server has not updated at all, as if I had never challenged Abigail. I played the game again and sent my score, but the bug still persists. I tried logging out and switching browsers and now I'm using Google Chrome, but nothing has changed. Could you please help me? I have just one score left to send for today and I really did not want to miss the Day & Date prize due to a bug.
This happened due to a bug that prevented challenges from being accepted for several hours after the day went live. It was eventually fixed, but not before many players were affected in different ways. We’re trying to figure out the best way to deal with the situation - this is just to let you know that we’re aware of this problem and discussing our options for a fix.
Hi TNT, I have heard from several people who have received e-mails from firstname.lastname@example.org advising them to click on a link to change their password. Can you please confirm that these e-mails are legit? I personally have only ever received e-mails from email@example.com, and I think most people are a little wary of receiving these types of messages, especially if they include a link to change a password. Thanks!
Hi there this is a great question! So it is legit do not fret! This is a message from our official neopets email. Support only handles individual ticket responses for account issues. This is just an automated email to ensure the safety of your account when your password has not been reset in a long while.
Hi. I have 2 small things for Donny, and would appreciate it if they were fixed. I noticed that the thumbnail images for 2 of the new Dyeworks items are incorrect: --DW Yellow: Seashell Throne--has thumbnail of original Seashell Throne (wrong color) --DW Green: Maraquan Silver Markings-- The other 2 colors have a shell with the colored dust coming out, but the green color has a different image. I suppose this is an error?
This should be fixed now, such a weird issue. Idek how that happened...
Hi. I have one small thing for Donny. For the new Jeran Collectors Time Travel Portal Background, the description says that it is from the Pirate Adventures collection. It should say Lost Returned.
Oopsies, should reflect accurately now!
Do you like Jeran? Do you think he should have more events, items, and such?
Cryptic...but yeah I agree he's a pretty epic character.
Im loving this new cloak! But on the aisha the hood of the cloak is missing its back! Can you get this fixed? My aisha is getting chilly with that breeze on her head!!
Done & Done!
Can we get some info on what we can expect for Neopet's 20th birthday? And confirmation on avatar(s)?
Can't give any spoilers quite yet but just know we are planning some fun things. And you may have seen the 20th anniversary avie that will be given out for all as well.
Hi there! Several months back, I requested a wraith hissi for hissi day. My request made it into the NT, and you forwarded it along to the art team. I knew it wasn't a guarantee, but on hissi day the wraith color was released!! I just wanted to send a HUGE thank you to the team for making this dream come true, and with my premium species perk and a paintbrush purchase I have a very happy wraith hissi! I am so in love with this new transformation, THANK YOU for taking in requests when possible and for creating a site where communication goes back and forth between staff and users! I really just wanted to send some good vibes along to you all!
Ahh yay! Wraith Hissis for the win!
Can you please fix the Striking Red Embroidered Gown? It's not working on some pets, Draiks in particular... Thanks
I have put in a request to fix this i'm hoping we can correct this.
Dear Editor, fyi, the winners of the Caption contest that ended Wednesday July 31 still haven't gotten their prize or trophy! Can you look into it? Thank you!
So sorry about that, August came so quick. Prizes have been granted!
The new dyeworks are amazing! Butttt I noticed the description to the original seashell throne was changed! :o could you fix it?
Done and done.
Donny's Corner: Donny has been hard at work, working on various fixes on the site including mostly mobile conversion and art fixes.
Hello, the recent batch of dyeworks are gorgeous but unfortunately have some glitches. Dyeworks Black: Golden Sea Star Wig is layering on top of pet's heads so you can't see their faces. All of the new Baby Wading Pool colours don't work for Baby Vandagyres. Can you please look into these? Thank you in advance! ~~degenius
Yes we've actually fixed this now so should be all good. As for the wading pool sadly that is because this item was created before the baby vandagyre came out so sadly they do not get this item.
Hi TNT ~ question for ya. Last month, I was posting good luck on the pound chat while advertising for the Caption Contest in my signature. I was swiftly warned for spamming and took the hint; I never did it again. Fast forward to this month, I see many users posting good luck on the pound chat while advertising CC. Can you clarify what is allowed and what isn't?
The rule is that you can have the Caption Contest link in your NeoSig as long as you are constructively contributing to the conversation of the board. We do not have a limit to which boards you can have this NeoSig unlike the Beauty Contest rules. But you cannot just post "GLT" or other things that add nothing to a conversation just so the NeoSig is seen. You should also not be creating boards for the sole purpose of advertising.
A few weeks ago, I sent an email to recover my old account, (I wanted to use it as a side, and I made a new account that's now my main) but the attempt was unsuccessful. Desperate, I kept trying different birthdays until I was able to log in.(I should double check for typos next time) However, I'm scared of transferring items between accounts since I contacted support. Is my old account doomed?
No, the account is not doomed. If you want to start using it as your main, it would be fine to send everything to that account. If you are going to make it your side account, then you can send everything from that account to your main. Just remember if you are changing mains, please allow at least 24 hours between any dailies or other activities that award prizes or points on your old main to your new main. And as always only play games, buy and sell, or do any other activities that give prizes or points on your main.
Will there be any more map revamps anytime soon? I think most of us were enjoying seeing more visually appealing maps and then they just stopped. Will the others get their spotlight anytime soon? ~~chocolatjellopudding
Gradually, yes. One more map should be out pretty soon, but the others will take longer.
My dearest TNT, what happened to the release of Rukis for Ruki Day? I was so excited to make one. ~~lil_kaiju
Ohhhhh dear! WHAT happened to the release of Rukis for Ruki Day?! Fret not, dearest …., for we'll make sure you can create a Ruki on 5 August instead.
So I seen the preview for the possible mobile version if neo and I liked it! Butttttt when i seen the favorites tab i wondered, what about premium people? We get the favorites/dailies tab with premium and I was wondering if there was gonna be something for premium people? Will we still have our premium tool bar? I love it so much and I don't want it to disappear! ~~_sissiy_sis_369
The premium toolbar isn't going anywhere. As for the favorites tab in the new site design, it's a pretty cool feature that we're excited to offer all our players. And for our very special premium players, we'll have a different exclusive feature for you to enjoy instead!
Hello! I was unable to attend Comic Con but I am in love with the 20th anniversary pin. Is there any possibility that this pin or other pins from the Con will be made available to purchase for the users who were not fortunate enough to attend? We would love to support the site from home! Thank you ~~derrangeddragon
This was not in our plans, but we have a lot of you asking about it, so we're looking into a few options.
Are you guys still working on 2-factor authentication? We're all desperate for it! ~~welikedots
The first step is to switch over to HTTPS. We're working on that. 2-factor authentication is something we'd like to take up after that, so no, we aren't working on it at the moment.